Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1022 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review 4 days ago

Reviews


JB
JAMES B.
Wichita, KS
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Never disappointed
We have known Scott and his team for years. I am never disappointed or frustrated when I take the cars in. He is truly caring and explains things simply and is never pushy. We will continue to take our cars there as long as Scott is there.
Steve S. from Auto Smart responded on 05/03/2018

Thank you for your recent review.  Your opinions are very important to us.  We, like you,  think Scott is the best owner and counter guy in a six state area.  Thank you for your business!


SC
Steve C.
Andover, KS
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Steve said that he dropped his vehicle off, that it was very rusted up but they were still able to make the repairs for him.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 05/03/2018

t6hank you for the review.  We always do our best to help.  We appreciate your business!


DL
Devin L.
Wichita, KS
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Devin said the service was honest and the work was good.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 05/03/2018

Thank you for your recent review.  We appreciate your business!


SG
STEVE G.
Wichita, KS
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
These Guys ?
I hate these guys at this place the good service the good coffee machine the good service updates ,there funny smart mouths .. genuine scarcasim of levity they make you feel cool .. then I got a donut from them that was good so frustrating That i have to keep returning because I can’t find any errors to get mad and go to another shop .. so guess I’m stuck ... these guys? I hate them !
Steve S. from Auto Smart responded on 05/02/2018

Thanks for the review!! we wish to appologize for our bad behavior which has recently caused you to "hate us."  Unfortunately, Scott has decided to keep doing what we do......I guess you will just have to keep hating us.    In seriousness, we do appreciate your business and your great sense of humor!


PA
PAT A.
Wichita, KS
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Great place to have vehicle worked on.
They try their best to accommodate your schedule and honest car shop.
Steve S. from Auto Smart responded on 04/20/2018

Hey Pat, thank you for your recent review.  Your opinion is very important to us and we appreciate your business!


LT
Lydell T.
Wichita, KS
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018 Category: Service
Lydell said that Scott took very good care of him during the experience. He explained things well, even showing him pictures and broken parts. He said that it took a lot of time to fix the vehicle, but that they were honest and straightforward and that they have his respect for that.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/17/2018

Thank you for your review.  Scott prides himself in treating all customers with respect and insisting that all AutoSmart employees strive to make each visit a positive experience.  We appreciate your business.  Let us know how we may be of service in the future.  Thanks again!


GS
Greg S.
Wichita, KS
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Greg said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/17/2018

 Thank you for your review.  We appreciate your business!


JW
James W.
Wichita, KS
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
James said they seem knowledgeable and informative. They gave him options and let him decide.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/16/2018

Thank you for your recent review "young Skywalker."  We value your comments.  Let us know if we may be of service in the future.  And thank you for your business!


PA
Paulina A.
Wichita, KS
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Paulina said the service was good. They got her in on the same day. She received updates. Also, she appreciates the good job they did.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/12/2018

Thank you for your recent review!  We strive for same day service.  Your comments are valuable to us.  And we appreciate your business.  Please let us know if we may be of service in the future.


RV
Ray V.
Wichita, KS
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Ray said this business was excellent , but he would appreciate more follow up. Thanks to Scott.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/09/2018

Thank you for your recent review.  I regret that our follow up was not satisfactory during your last visit.  We have been experiencing large volume the last 3 weeks.  That is no excuse.  Your comments are important to us.  Be advised that we have noted that improvement is needed and steps have been taken to insure more timely communication concerning followup.

Thanks again!  We appreciate your business.


JJ
Joshua J.
Wichita, KS
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Joshua said there was open communication with Scott and others, and the business didn't suggest anything that did not need to be done.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/06/2018

Thank you for your recent review.  Your comments are important to us.  And we appreciate your business!


BL
Billy L.
Wichita, KS
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Billy said he had no problems with the service.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/06/2018

Thank you for your review.  We appreciate your business!


MO
Mackenzie O.
Wichita, KS
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Mackenzie said the staff was helpful.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/06/2018

Thank you for your recent review.  Your opinions are important to us.  Let us know when we may be of further assistance.  Thanks!


JD
John D.
Clearwater, KS
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
John said the staff treated him right.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/05/2018

Thank you for your review.  Please let us know if we can be of assistance in the future.  We appreciate your business!


DB
Dennis B.
Hazelton, KS
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Dennis said his overall experience was very good. He plans to go back. A friend referred him to the business.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/05/2018

Dennis thank you for your review!  Please don't hesitate to call when you have questions or need additional services.  We appreciate your business!


SC
SAMANTHA / AUBREY C.
Wichita, KS
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
It's all good!
As usual, they did a great, timely job!
I always send people here if they need
something done on their vehicle.
Steve S. from Auto Smart responded on 03/30/2018

Thank you for the nice review.  We appreciate your business!
Your referrals are important and we strive to provide quality speedy service at a fair price.  Thanks again!


MM
Monty M.
Wichita, KS
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Monty said he was happy with service and how the staff handled him.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/19/2018

Thanks for the review.  We appreciate your business!


TM
Ted M.
Wichita, KS
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Ted said he was very pleased with this business. They did a good job and he was treated well. They informed him what was needed and fixed it for a fair price.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/16/2018

Thank you Ted!  We care about your experience at Auto Smart, Inc., and we appreciate your business!


JH
James H.
Wichita, KS
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
James said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/14/2018

Thank you James.  We appreciate your business!


JU
Jim U.
Wichita, KS
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Jim said the business is great.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/14/2018

Thank you Jim!  We appreciate your business.