Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1022 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review 4 days ago

Reviews


EM
Eric M.
Wichita, KS
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Eric said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/08/2018

Thank your Eric.  Your recommendation is important to us.  Thank you again for your business.


TJ
Tiphanie J.
Wichita, KS
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Tiphanie said Scott was nice.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/06/2018

Thank you for your review.  I agree.  Scott was nice!  We appreciate your business.


JG
Johnathan G.
Wichita, KS
GMC Envoy XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Johnathan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/05/2018

THANK YOU!  Your reviews help us to maintain a high standard in service.  We appreciate your business!


SS
Steve S.
Mount Hope, KS
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Steve said the service is always on time, the bill is always lower than what was told, and he never has to go back for the same repair.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/05/2018

Thank you for your review!  We do our best to be timely, competitively priced, and to get the work done right the first time.  You are important to us.  


CG
Casey G.
Wichita, KS
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
Casey said the service was good. The service was delayed 30 minutes. He did not ask for a reason.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/02/2018

Thank you for your review.  Your time is important.  We do our best to set appointments and have a technician available at the time of appointments.  There are times, however, when automotive emergencies come up and long time customers are faced with unscheduled and unexpected repair needs.  We do our best to keep our pre-set discount coupon service offerings on schedule in a timely manner without sacrificing service needs of other customers.

We regret any inconvenience we may have caused for you during your recent visit.  We will do our best to provide quality service at reasonable prices and in a timely fashion in the future.

We appreciate your business.


JF
John F.
Wichita, KS
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
John said the business was very nice to deal with.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/02/2018

THANKS for the review!  We consider your service needs to be our top priority!  We strive to make your experience positive.


SC
SAMANTHA / AUBREY C.
Wichita, KS
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
The Best Service
I had a list of things to do for the day but I ended up with a car that was not going anywhere.
You turn the key and you hear a click and a hum. My son -in-law jumped it but nothing.
I had it towed to Auto Smart and they detected the problem and fixed it.
It is so nice when all is working right..
I truly trust Scott and his mechanics to know what to do. They never let me down!!
Thank you, Scott.
Steve S. from Auto Smart responded on 03/01/2018

Samantha  thank you for your recent review.  We take pleasure in solving mechanical issues for our friends.  And Scott wanted our technicians to get the job done correctly and quickly.  He knows how important dependable transportation is when you are on the way to the Casino to win another jackpot!  Thank you for your business!  Good luck in your gaming pursuits!!!


AC
Arthur C.
Wellington, KS
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Arthur said the service was good. He enjoyed the work the employees provided. They took care of his service needs. They completed what he asked. They did not pressure him for any unnecessary service.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/16/2018

Thank you for the review.  We appreciate your business!  Please let us know when we may be of service in the future.


JE
Justin E.
Wichita, KS
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Justin said the employees always do good work.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/14/2018

Thank you for your review.  We appreciate your business.


GB
GREG B.
Wichita, KS
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Great service
Quick, courteous, and efficient.
Steve S. from Auto Smart responded on 02/12/2018

Thank you for your review.  We appreciate your business!


MR
MIKE R.
Phoenix, AZ
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
2006 Toyota Tundra Maintenance
I brought the vehicle to Auto Smart for an Oil Change and overall inspection. They found the rear shocks leaking so we changed both front and rear shocks while it was in for service. Scott noticed a noise while test driving the car and found the front struts were making noise and needed to be replace. I appreciate the fact that the vehicle is evaluated when I bring it in for service and potential maintenance issues can be resolved before they become a major problem.
Steve S. from Auto Smart responded on 02/09/2018

Thank you for your review.  We appreciate your business.  We are committed to quality vehicle inspections which advise owners of items which might need attention now and those which can be deferred for future maintenance.  Thanks again.


SM
Stacey M.
Wichita, KS
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Stacey said the staff did the repair and for the price they originally quoted.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/13/2018

Thank you for your review.  We appreciate your business!


SG
Steven G.
Kansas
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Steven said they did a good job and they were timely.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/12/2018

Steven we appreciate  your review and your business.  Let us know how we may be of assistance in the future.


BM
Betsy M.
Wichita, KS
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Betsy said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/09/2018

Thanks Betsy.  We appreciate your comments and your business.  Let us know if we may be of service in the future.


VE
Victoria E.
Wichita, KS
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Victoria said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/09/2018

Thank you for your review.  We appreciate your business.


JF
Jim F.
Kansas
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Spoke withTrish. She said the business's service is excellent. She stated she feels lucky to have met them.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/09/2018

Thank you for your review.  We appreciate your business.


JC
Jackie C.
Wichita, KS
Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Jackie said this business gave good, professional service and finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/06/2018

Thank you Jackie!  We appreciate your business.


MP
Michelle P.
Wichita, KS
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Michelle said she was able to be fit into the schedule of the business, despite arriving late.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/06/2018

We do our best to accommodate the schedules of our valued customers.  Thank you for the business.  Let us know if we can be of further service in the future.


MS
MEG S.
Wichita, KS
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2018
Love the service!!
I'm always treated with respect and care by the folks at this excellent company! They have a text system that sends updates and inspection results complete with photos of problem areas. That kind of documentation is so thorough and amazing!
Steve S. from Auto Smart responded on 02/06/2018

Thanks Meg.  We appreciate your business!  Let us know how we can serve you in the future.


JC
JAMES C.
Wichita, KS
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
Great Mechanics!
Mechanic was great!!!! Front counter guy should smile more and be a little more friendly. I had my oil changed and new lights put in my truck and the mechanic not only did a great job he came out and talked to me in a respectful manner.
Steve S. from Auto Smart responded on 02/06/2018

James--Thank you for your comments regarding your recent visit to AutoSmart.  Your perceptions and feelings are important to us.
We will work with our counter staff to insure that they are more like the friendly technician which you met.  Thank you.