Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1022 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review 1 day ago

Reviews


DR
DAVID R.
Wichita, KS
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/13/2018
Repwated problems.
I've taken my car in three times for the same problem. My TPMS has been worked on three times already. And three times its gone out. The light is back on now but I won't be bringing it in for a fourth times. I'll take it somewhere else.

DM
David M.
Wichita, KS
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
David said the business went above and beyond his expectations. Everything was done in a timely manner and the quality of service was great.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 02/08/2018

Thank you for your comments.  We appreciate your business!


SW
Sue W.
Wichita, KS
Subaru Legacy Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2018 Category: Service
Sue said she was not very pleased with this business. Shawn and Scott did not treat her well, but the other staff members were very nice.
This review was collected via phone interview by Customer Research Inc.

PJ
Pam J.
Wichita, KS
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Pam said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

TR
Tonya R.
Wichita, KS
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Tonya said she was in and out fast. The quick service was most important to her.
This review was collected via phone interview by Customer Research Inc.

SF
Steve F.
Kansas
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Steve said the business did a good job and they finished quickly.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Wichita, KS
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Brian said he brought his vehicle to this business to diagnose, and they misdiagnosed it. However, the manager reached out to him on several occasions to make it right . It was simple and handled very professionally.
This review was collected via phone interview by Customer Research Inc.

AF
Amber F.
Kansas
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Amber said the staff worked with her regardless of their busy schedule. They were fast and efficient. She was very appreciative of their service. She could tell a big difference after they did an alignment on her vehicle.
This review was collected via phone interview by Customer Research Inc.

KN
KEN N.
Wichita, KS
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018
Scott does exactally what he says he is going to do.
They towed my truck into Auto Smart and diagnosed it as being a fuel pump quickly and got it fixed in a timely time. And as usual it was fixed right the first time. Friendly place also to have your vehicle fixed.

BE
Bryan E.
Wichita, KS
Chevrolet Venture
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2018 Category: Service
Bryan said he felt the staff was very rude.
This review was collected via phone interview by Customer Research Inc.

JH
Johnny H.
Valley Center, KS
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2018 Category: Service
Johnny said overall, he really likes the services provided by this business. Scott always takes good care of him.
This review was collected via phone interview by Customer Research Inc.

JD
Jody D.
Wichita, KS
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Jody said the business takes really good care of the vehicle.
This review was collected via phone interview by Customer Research Inc.

JL
Jerry L.
Oxford, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017
Slow Leak
My wife and I are from Alabama. We are in Wichita visiting friends and family over the Christmas and New Year holidays. We suspected a slow leak on our right front tire. Google search led us to Auto Smart and they set an appointment for a bit later that day. We returned and they took our car in right away. They did a complete evaluation on the tire and didn't find a leak. We were impressed with the professional service and the "no charge" for our peace of mind. Quite surprising for this day and age! We'll recommend Auto Smart to everyone we know in Wichita! Thank you!

CR
CARROL R.
Wichita, KS
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017
Tires
This is my 2nd instance with the tires I bought from you; an instance that had nothing to do with the tires, but external circumstances. I'm glad to stand behind your tire warranty.

PG
Phillip G.
Mayfield, KS
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Phillip said the business is wonderful.
This review was collected via phone interview by Customer Research Inc.

RC
Rachel C.
Viola, KS
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Rachel said they have always done a wonderful job taking care of her vehicle and going over the price with her.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Clearwater, KS
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
John said the staff were fair with him and it was a great experience.
This review was collected via phone interview by Customer Research Inc.

LG
Linda G.
Wichita, KS
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Linda said she appreciated the employee's friendliness. They were easy to work with. She had a fine experience with no problems.
This review was collected via phone interview by Customer Research Inc.

HN
Howard N.
Wichita, KS
Mazda B3000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Howard said he likes this business. That's why he goes there. All the mechanics there are competent.
This review was collected via phone interview by Customer Research Inc.

DR
DAVID R.
Wichita, KS
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017
Not pleased.
I shouldn't have to had paid twice to have the same thing done that should have been done in the first place. I won't be coming back to you shop again.