ReScore Reviews™ (1)
This is a prime example of how the internet rating agencies arent always right! When we read this we were incredulous, because we knew full well that we did not give bad service to this gentleman. After phoning Daniel and asking why he gave such a bad review, he realized that he had been mistaken about who Sure Critic was calling about. He told us to please have them call him back to correct his review as he thought it was the dealer calling. LOL! After a quick phone call to Sure Critic from Autobahn, we were told they would correct it on their end. Alas, they lied. It just goes to show that those internet ratings are not always what they seem. Sure Critic gets 0 stars from Autobahn Automotive. By the way, Daniel is still a very happy customer and will be coming back for more excellence in service.
Let me point out the things that I have already started to rave about to those around me!
1. Photos sent of the work done...no one has ever sent me pics of the work that was done to any vehicle. This demonstrates transparency and honesty to me.
2. Thorough explanation of automotive issues, repairs done, and even those to look out for in the future. This shows a high level of expertise. They know the problems that my type of vehicle tends to have, and this is very helpful to me and gives me insight and knowledge that I didn't have before.
3. Honest assessment of automotive repairs. I was told I needed to replace the solenoid in addition to my valve covers, and I tremendously appreciate the fact that they did not have me paying for unnecessary parts/repairs. A trustworthy, honest mechanic is to be praised!
4. No gender bias! Women can feel especially vulnerable when having their car repaired because they may not have the knowledge that men have and fear getting scammed. They put me at ease and gave me the information I needed without talking down to me.
5. Reasonable prices and skilled professionals. They provide expertise and service at competitive prices. My van drives and sounds better and there is no burning smell coming from the hood! Yes!
6. CAR WASH!!!!! Wow, just wow! I picked up my van and it was cleaner than I left it! That has definitely never happened to me!
She states they do great work, so the following day I setup an appointment. The location was good and the waiting area was nice, definitely not your typical automotive feel, like most places very comfortable, clean and smelled nice!!! The staff was welcoming and very knowledgeable, but for me the important thing was that they were honest about my vehicle and what was going on and stated what needed to be fixed at that time. They made suggestions, but stated what could wait and not finagle me. I appreciate the great customer service and I will definitely be returning!!!!