Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 515 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 13 days ago

Reviews


DM
Daniel M.
Ann Arbor, MI
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Daniel said they have a friendly staff. They perform quality service. They have a knowledgeable staff. Their scheduling was flexible.
This review was collected via phone interview by Customer Research Inc.

DH
Dena H.
Ann Arbor, MI
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Dena said she was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

AD
Alexander D.
Ann Arbor, MI
Porsche 944
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017 Category: Service
Alexander said this business did a good job on a service that wasn't very easy. The staff took care of his vehicle quickly and inexpensively.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Belleville, MI
BMW 5 Series
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2017
misdiagnosis
Brought car in earlier in week. Stalling @ intersections, racing idle at times. They put engine on computer, made mention about oil, but did not discover serious issue going on with car. Replaced coils and plugs, solved the idle problem, however, when I took the car to another shop, they immediately informed me that the car was running WITHOUT a functioning oil filter!!! This could have, and still might result in serious engine damage or future repairs. The other shop I took it to immediately came up with the cause and fixed the issue, hopefully!!!

PP
Perry P.
Dundee, MI
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
Perry said the service was great and the employees did really good work.
This review was collected via phone interview by Customer Research Inc.

AK
Alan K.
Ann Arbor, MI
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
Alan said he has used this business over a number of years, and the service is great. The staff is personable, competent, skilled, and overall excellent. Michael and Bernard are top notch mechanics.
This review was collected via phone interview by Customer Research Inc.

AO
Alexis O.
Milford, MI
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2017 Category: Service
Alexis said she paid a pretty expensive amount of money and nothing that needed to be fixed was fixed. The employees were nice about everything but it was frustrating to her.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Clinton, MI
Mercedes-Benz E300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Tom said they listen, they fix what they say they're going to fix and their prices are reasonable. They're a personable staff and they know Mercedes well.
This review was collected via phone interview by Customer Research Inc.

NF
Nell F.
Ann Arbor, MI
Jaguar XJS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Nell said she appreciates the timeliness, communication, and follow up from the business.
This review was collected via phone interview by Customer Research Inc.

DG
Danielle G.
Ann Arbor, MI
Fiat 500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2017 Category: Service
Danielle said they changed her oil and replaced her windshield wiper blades for $300 and that was expensive. They didn't remove one of her covers on the driver side which made it impossible to see until she got out and took it off.
This review was collected via phone interview by Customer Research Inc.

RH
Roy H.
Ypsilanti, MI
Jaguar XJ8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Roy said he's very upset that all the staff did was change his spark plugs and fix a little problem with his door and they charged him $800. It was poor workmanship.
This review was collected via phone interview by Customer Research Inc.

BS
Bella S.
Royal Oak, MI
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Bella said this business was very helpful and informative.
This review was collected via phone interview by Customer Research Inc.

GK
Gal K.
Ann Arbor, MI
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2017 Category: Service
Gal said he was satisfied with the service he received from this business.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Ann Arbor, MI
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2017 Category: Service
Daniel said the business fixed everything that needed to be fixed. They made a cost effective analysis and the work they came up with, was reasonable.
This review was collected via phone interview by Customer Research Inc.

AC
Asha C.
Michigan
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Asha said they are good people and they understand her.
This review was collected via phone interview by Customer Research Inc.

AJ
Angella J.
Canton, MI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2017
Angie
Great service!

DM
David M.
Belleville, MI
Porsche Cayman
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
David said it's wasn't a big deal but he had to wait a little while for his filter to come in.
This review was collected via phone interview by Customer Research Inc.

AO
Alexis O.
Milford, MI
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Alexis said the service was great but it was just a little bit more than she expected to pay.
This review was collected via phone interview by Customer Research Inc.

YJ
Yonggil J.
Ann Arbor, MI
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2017 Category: Service
Yonggil said this is a good place to go to for good service. The employees are kind.
This review was collected via phone interview by Customer Research Inc.

CS
Carlos S.
Ann Arbor, MI
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Carlos said he appreciated the straight forward answer they gave him.
This review was collected via phone interview by Customer Research Inc.