AutoNation Hyundai Mall of Georgia

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770-674-6079
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Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2850 Reviews

5 star
74%
4 star
12%
3 star
5%
2 star
3%
1 star
3%

ReScore Reviews™ (101)

ReScore
Overall Rating 4.6039592/5Overall Rating 4.6039592/5Overall Rating 4.6039592/5Overall Rating 4.6039592/5rating 4.6039592
Original
Overall Rating 2.2079208/5Overall Rating 2.2079208/5rating 2.2079208rating 2.2079208rating 2.2079208
91% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews

JB
Jesse B.
Lawrenceville, GA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Great service
They changed my oil and rotated my tires plus, took care of a recall I had forgotten about.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/23/2018

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

CS
Constance S.
Jefferson, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Great people
Quick and Courteous service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/22/2018

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Verified Customer
Buford, GA
2015 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2018 Category: Service
Ms
Poor service and communication and they are not friendly and just ignoring the customers
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/23/2018

Thank you for your response, I will be reaching out to you to get more information from you on this issue and to see how I can better assist you.

Thank You

KC
Kylentus C.
Lawrenceville, GA
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Good job
Very good
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/22/2018

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

CC
Carol C.
Buford, GA
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Car service
Always very friendly and knowledgeable.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/22/2018

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

ES
Emmanuel S.
Lawrenceville, GA
2016 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Service
Friendly and detail.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/22/2018

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

MM
Manoj M.
Suwanee, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Excellent Service
I took my car in for regular oil change and other warranty work which was handled exceptionally well. As they say even with the perfect score there is room for improvement and can be achieved.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/22/2018

Thank you so much for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

BA
Betty A.
Winder, GA
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2018 Category: Service
convenient
not as friendly as usual
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/23/2018

Thank you for filling out out survey. I am sorry to hear about this. I will be reaching out to get more specifics on this and to see how I can change your experiance.

Thank you
Dustin Nelson
Service Manager.

RY
Ronald Y.
Gainesville, GA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Quick service and available to make appointments
It is such a time saver by being able to set an appointment. Service was quick!!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/19/2018

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

RH
Richard H.
Buford, GA
2014 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Usually it is great but not last month
Usually it is great but not last month
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/23/2018

Thank you for filling out the survey. I will be reaching out to you to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager.

Verified Customer
Decatur, GA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service
Timely, friendly, respectful,
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/18/2018

 I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

DH
Deborah H.
Buford, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great service
Great and honest service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/17/2018

 I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

PG
Paula G.
Lawrenceville, GA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
GREAT!
Always so helpful and courteous, especially Harrison!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/17/2018

Thank you so much for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

SS
Sharon S.
Buford, GA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Comfortable waiting room and covered garage.
My first service on my new vehicle went just fine. No issues with the car or the service. The service staff was friendly and finished on time. He even explained why my tire pressure changed with the recent weather change.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/17/2018

Thank you so much for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Verified Customer
Flowery Branch, GA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
In and Out
Took 1/2 the time I expected and the courtesy car drove me to and from the gym so I could workout while my car was getting worked on! I was able to make an appointment I had made a week prior before my emergency car repair.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/16/2018

Thank you so much for your feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

DS
Debera S.
Hoschton, GA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
I had a very good experience with the person who took care of me!
Very helpful with whatever questions I had. Waiting accommodations were comfortable. Vehicle fixed to my satisfaction.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/16/2018

Thank you so much for your feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

ML
Mary L.
Suwanee, GA
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Exceptional Service
The service reps are very friendly and courteous!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/16/2018

Thank you so much for your feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

SN
Sara N.
Gainesville, GA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Best customer service!
I want to commend and thank both Cody and Dustin. They both helped me when I had a big car problem. They were professional and knowledgeable in making sure all of my car issues were resolved quickly and in the most cost-effective way.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/16/2018

Thank you so much for your feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Verified Customer
Suwanee, GA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Nice job
Excellent prompt service.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/12/2018

 I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

SM
Steven M.
Gainesville, GA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Friendly, thorough, and fast
Our appointment took less time than expected. The employees were courteous and friendly. All of our questions were answered, and we were pleased with the work done.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/12/2018

 Thank you so much for your feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA