AutoNation Hyundai North Richland Hills

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817-548-4040
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,372 Reviews)
5 star
78%
4 star
11%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (117)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

JM
Jaime M.
Fort Worth, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021 Category: Service
Great
Everything was exactly as expect.
Recommended
JG
Joseph G.
Keller, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021 Category: Service
Excellent service
Excellent service from the time you purchase your car until the time you trade it in for another vehicle. Personel is outstanding g and service department is also excellent
Recommended
DD
Dana D.
Bedford, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021 Category: Service
Finance department Not responsive
I have left multiple messages for the finance manager to return my call this week as I have to get some information from him regarding my previously purchased program thru the finance department and no acknowledgment or returned phone call is frustrating
Recommended
Verified Customer
Bedford, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
Maintenance
Great service. Professional people!
Recommended
Verified Customer
Euless, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/06/2021 Category: Service
i dislike surveys
service dept needs improving
ZACHARY R M. from AutoNation Hyundai North Richland Hills responded on 04/10/2021

Thank you for your survey. We will look into your previous service with us and give you a call shortly. Thank you and have a great day. 

Verified Customer
North Richland Hills, TX
2019 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021 Category: Service
Complete Turn Around in Service !
Had the opportunity to talk with staff at AutoNation Hyundai. Was able to turn a poor review into a great review! Zack and Derek were ready a
to handle my concerns and complaints. Give the staff a five star for making things right.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2021 Category: Service
Poor service department
Very disappointing that the service department. Did not receive proper customer service. Dealership lost my key and re-fabricated one but did not let me know that the original key was no longer Oportun
DOUGLAS E G., Service Director from AutoNation Hyundai North Richland Hills responded on 04/01/2021

Hello. my name is Eric Green and I'm the director at Hyundai. I will look into your visit and one of the managers will be in contact with you shortly. Thank you for taking the time to let me know about your visit. 

Eric Green
Service Director
817-548-4040
greend2@autonation.com
Verified Customer
Keller, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service
Hyundai owner
Close to my home
Recommended
DW
Donna W.
Mansfield, TX
2019 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021 Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2021 Category: Service
DG
DOUGLAS E G., Service Director from AutoNation Hyundai North Richland Hills responded on 03/25/2021

Hello, my name is Eric Green and I'm the Director for Hyundai. I will look into your visit and get involved. Thank you for taking the time to let me know about whats going on. I will be speaking to your advisor. 

Eric Green
Service Director
817-548-4040
greend2@autonation.com
KS
Kyle S.
Fort Worth, TX
2017 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021 Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2021 Category: Service
DG
DOUGLAS E G., Service Director from AutoNation Hyundai North Richland Hills responded on 03/22/2021

Hello, my name is Eric Green and I'm the Director for Hyundai. I will look into your visit and one of the managers will be in contact. Thank you for taking the time to fill out our review and for letting me know about your visit. 

Eric Green
Service Director
817-548-4040
greend2@autonation.com
CM
Caron M.
Fort Worth, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Great service
Great service
Recommended
DM
Debra M.
Bedford, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021 Category: Service
Great Staff!
This was a recall appointment. Fast friendly service and my vehicle did not require the part replacement. In and out in an hour. My tech was very informative and helpful. Thank you sir! I appreciate you!
Recommended
Verified Customer
Bedford, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2021 Category: Service
Ok
Overall, very nice.
Recommended
DOUGLAS E G., Service Director from AutoNation Hyundai North Richland Hills responded on 03/10/2021

Hello, my name is Eric Green and I'm the Director for Hyundai. I will look into your visit and one of the managers will be in contact. Thank you for taking the time to fill out our review and letting me know about your visit with us. 

Eric Green
Service Director
817-548-4040
greend2@autonation.com
DH
Deborah H.
Denton, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021 Category: Service
Great staff & service
The staff was quick to greet me & even though I was 30 minutes early for my appointment, they were quick to start servicing my vehicle so I didn’t have to wait longer than I needed to.
Recommended
Verified Customer
North Richland Hills, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021 Category: Service
Recall timeframe
Would have loved to had access to a rental instead of having to sit and waste time waiting. Otherwise, customer service rep was very good and caring.
Recommended
DOUGLAS E G., Service Director from AutoNation Hyundai North Richland Hills responded on 03/04/2021

Hello, My name is Eric Green and I'm the Director for Hyundai. Thank you for taking the time to fill out our review. We wish we could have enough loan cars for everyone but with all the Hyundai vehicle in the area we just run out from time to time. Most recalls we can get done in a short amount of time and other take a little longer. We will do better to watch our time lines on completing these recalls. Thank yo again for bringing it to my attention. 

Eric Green
Service Director
817-548-4040
greend2@autonation.com
LC
Lorena C.
Euless, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021 Category: Service
Best Service
Best Service
Recommended