ReScore Reviews™ (54)
Communication didn't go well, they had to cut my alarm wires due to a 3rd party not putting them in right but I was initially informed they had to be cut, because they didn't have my key fob, which I could have easily provided them with had they only asked.
I wanted to apologize for the behavior of our staff on your recent visit. And also for the service that Fred provided for you to result in a failing grade for his performance. Fred's survey reflects on his performance and will be dealt with accordingly. The job that was performed was a rather large job and he should of tried to at least accommodate or anticipate your needs as far as transportation and communication. Pleas accept my apologies, and please let me know what I can do to make it up to you. Thank you for your time.
Yvette has always been very personable and makes you feel right at home!