Autoville Tire and Car Care

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

257 Reviews

97% Would Recommend
Latest Review over 1 year ago

Review for Autoville Tire and Car Care
George E. on 07/23/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
George said the business charged him $50 to replace a gasket which took less than 5 minutes. He said he will never go back to the business again.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/22/2015
Review Created: 07/23/2015
This review was collected via phone interview by Customer Research Inc.
Shawn M. at Autoville Tire and Car Care responded on 07/28/2015

Tried to make it right with customer by refunding his money. His preception was we only took 5 min on the vehicle, when in fact he came in 3 times near closing time and we spent way more time than that on the vehicle. He also did not realize all the time the service writer spent to try in get the right part for the vehicle. He was quoted a price and agreed to the price. I do realize that the final fix only took 5 min and that is why I offered to refund his money but we did spend a lot more time on his vehicle than he realizes!!