We are very sorry to hear you are displeased with your service. However, we believe there must have been a misunderstanding:
The reason we could not simply adjust your old brakes to address the noise was due to their age and wear. An adjustment would not have resolved the problem.
New drum brakes often have to be adjusted post-service to ensure optimal performance. However, making the same adjustments to old, worn out brakes makes little differnece.
We sincerely hope that this clears up any miscommunication, and hope to see you again in the future, as you are a valued customer.
Thank you.Autowise Car Care
We truely value your business and apologize you were not happy with your last visit but it is out duty to keep you safe when on the road. Unfortunately the tire and rim was damaged after your accident and it was not safe for both parties to install your damaged tire to a newer rim. The tire had severe cord damage inside which could have blown out when driving if remounted to another rim. We extended our recommedation to have a new tire installed to keep you safe but you chose not to replace the tire. We hope you understand our position with keeping you and all parties safe while in your vehicle and also hope you change your mind about your review of our business.