Mr Hupp has been coming to B&B for years and we are sorry his last experiance was not a pleasant one. The cylinder repair kit we tried using did not seat and rectify the problem. We let Mr Hupp know that it may or may not work and that he may want to take it to a machine shop. He instrusted us to try. We have used this kit on several other customers vehicles with mixed results. After this issue, we will no longer be doing any repairs for blown plugs in the future. Losing good customers is not worth it to us. I asked Mr Hupp what if any compisation he wanted and he did not request any at that time. He was charged only for the parts and .5 hrs labor and is curently using the coil purchased and installed at his last visit. Mr Hupp should feel free to contact us at any time for any further concerns.
I am sorry if there was some miscomunication on your last visit. We always charge for tire rotations unless there is a coupon. I know you stated that your usual lube center does not. We keep our prices at a very competative price and can not afford to do too many services for free other than brake, charging and suspention checks. Once again i do apologise.
We are very sorry you are disappointed. The only issue we could find was the leaky water pump, and i thought we made itr clear that it may or may not be the cause of the heating issue, but was a issue that needed to be fixed. You said DOBBS has said the same and told us to go ahead with the fix. All other components tested good at the time. We would be more than happy to look at the heating issue further in the future at no charge. We can only fix or replace what confirms to be faulty at the time. So sorry to have you as a unsatisfied customer.
We are sorry that Mr Six was unsatisfied with our work. It is hard to diagnose a intermitent issue on a vehicle. We have worked on many of Johns vehicles and several times checked them over at no charge. I hope you find the service you need at your new mechanics.
I am happy to hear the vehicle is running better, but i'm not sure how a throttle cleaning fixed the chatter coming from the timing chain. As long as the engine is running well and there is no more chatter, i am happy.
Thank you for your business and the kind words.