B & B Automotive Services

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

762 Reviews

99% Would Recommend
Latest Review 2 days ago

Review for B & B Automotive Services
John C. on 03/26/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
John said his vehicle is not running ever since he got his vehicle back from them. When he picked up his vehicle he asked them to reset the codes and he also paid them to check his transmission fluid. They told him they checked it but now his transmission is messed up. He would not recommend them because of the reasons mentioned and because they are expensive.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 02/26/2014
Review Created: 03/26/2014
This review was collected via phone interview by Customer Research Inc.
MATT B. at B & B Automotive Services responded on 03/28/2014

We replaced a broken exhaust pipe for the EGR that Mr Clark had already tried to replace himself. We did clear the codes and Mr Clark was told it may or may not fix his problem. We never were asked to and Mr Clark never paid for us to diagnose the problem. It was running when it left and Mr Clark drove it home. There is no where on the invoice that shows a charge for checking his transmission fluid because we have never charged to check fluid levels as this is a courtesy for our customers.  We have not heard from Mr Clark in the 30 days since we worked on his car and had no idea he was having trouble. We understand the frustration of having a car not working properly. If he would like to contact us we would be happy to check out the no start problem and see if we can get this taken care of.