Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

507 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DT
Doug T.
New York
BMW 328i
Verified Customer
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08/12/2014 Category: Service
Doug said they did a good job. They were efficient and fast.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Toyota Prius
Verified Customer
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08/09/2014 Category: Service
Spoke with Tom's mother. She said the service at this business was done promptly and quickly. They notified her immediately about the vehicle being ready. The vehicle was ready earlier than expected. Everything was wonderfully done and she would go there again for any service she needs.
This review was collected via phone interview by Customer Research Inc.

AO
Abby O.
Mill Valley, CA
Ford Escape
Verified Customer
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08/08/2014
Honest & knowledgeable staff
I trust B & G with my car. They keep me informed along the way, allowing me to make choices about what services to have done, and I know I can trust their expertise in guiding me to make those decisions. Plus, they're friendly and fast. Their online scheduling is super convenient too.

BW
Bill W.
Mill Valley, CA
Honda Odyssey
Verified Customer
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08/08/2014
Always Great Service
These folks are honest and direct. They've done a great job keeping our almost ancient Honda Odyssey alive.

PH
Peter H.
Mill Valley, CA
BMW 325i
Verified Customer
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08/08/2014
Close,competent and friendly
100% satisfied. Happy to have you guys in our neighbor hood

TW
Talley W.
Mill Valley, CA
Honda Pilot
Verified Customer
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08/06/2014
Fast, honest, and affordable...
When do you ever experience all three at an auto mechanic? Always my experience at B&G. Plus they are all so nice. Great family biz.

BH
Bill H.
Mill Valley, CA
MINI Cooper
Verified Customer
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08/05/2014
Best Of MV
B&G are honest and do a great job!

EZ
Ed Z.
Mill Valley, CA
Ford Aerostar
Verified Customer
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08/05/2014
Bill is the best mechanic and he has the best support staff.
As above

DC
Deirdre C.
Mill Valley, CA
Volkswagen New Beetle
Verified Customer
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07/22/2014
Great service
Very happy with car service--very friendly and honest.

DG
Dan G.
Mill Valley, CA
Verified Customer
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07/22/2014 Category: Service
Dan said this business got right to the problem and was done quickly. This is the best experience he has ever had with this type of facility and they were beyond his expectations. He plans on using them for life.
This review was collected via phone interview by Customer Research Inc.

CF
Carl F.
Mill Valley, CA
Jeep Grand Cherokee
Verified Customer
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07/19/2014 Category: Service
Carl said his service at this facility was great. He loves this business.
This review was collected via phone interview by Customer Research Inc.

SC
Sam C.
Mill Valley, CA
Toyota Camry
Verified Customer
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07/18/2014 Category: Service
Sam said this facility explained what needed to be done and gave him an estimate beforehand. The service was not quite finished at the time he was told and surprised him that they continued to work 15 minutes past closing time to complete the service. They did the best they could do.
This review was collected via phone interview by Customer Research Inc.

AD
Alex D.
Mill Valley, CA
Honda Accord
Verified Customer
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07/18/2014 Category: Service
Alex said that they did a very good job.
This review was collected via phone interview by Customer Research Inc.

TS
Tricia S.
Mill Valley, CA
Volkswagen New Beetle
Verified Customer
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07/18/2014 Category: Service
Tricia said this business was very straightforward with her. They completed all the work on her vehicle on time. They are much better than anyone else.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
San Francisco, CA
Nissan Juke
Verified Customer
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07/18/2014 Category: Service
Mark said the business is diligent, is patient with the customers and the prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

JS
Jack S.
Sausalito, CA
Volkswagen Golf
Verified Customer
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07/18/2014 Category: Service
Jack said that they are quick and caring.
This review was collected via phone interview by Customer Research Inc.

HP
Henry P.
Richmond, CA
BMW 530i
Verified Customer
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07/18/2014 Category: Service
Henry said they did everything he wanted but the service took awhile because they were busy. They did a good job.
This review was collected via phone interview by Customer Research Inc.

SC
Sean C.
Kentfield, CA
Verified Customer
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09/16/2011
Reliable Honest Mechanic
B&G is the trusted mechanic my grandparents used to talk about…the inter-workings of vehicles today are so complex that one needs to rely on an honest mechanic to tell what REALLY needs to be done. I have never left B&G wondering if I just got snowed. Every experience I have had with B&G has been excellent and over the top with customer service.

Bill is an honest guy who is reliable and will take the time to explain the problem and offer a solution that is not necessarily in the interest of his bottom line but instead in the interest of maintaining you as a long term customer.

Yet another reason to go to B&G, a privately owned and operated business, instead of dealing with a counter rep that will hide behind a uniform and badge and constantly refer you to manufacture recommended services and “what the book says” instead of what the car says….

KP
Karen P.
Mill Valley, CA
Verified Customer
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09/06/2011
Transmission Hero
My recent repair on my 25 year old Mercedes wagon, cost me two bottles of wine. Engine was slipping; I know what a failing transmission sounds like. I couldn't believe it was only low on fluid. In all my years of tending to this car, never have I received such an honest response. If B and G recommends work, best to do it before you have more expensive issues.

SN
Sean N.
Petaluma, CA
Verified Customer
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09/02/2011
Auto repair
I have to preface my remarks by saying that the owner/mechanic is a life long friend. I trust him to implicitly with any repair and he'll always get my business. He will never try to upsell you any repairs you don't need and is as trustworthy as they come

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