Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

270 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


KS
Kelby S.
Puyallup, WA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Kelby said the staff was nice and quick.
This review was collected via phone interview by Customer Research Inc.

NL
Nicole L.
Washington
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Nicole said the employees were awesome. They were excellent and did a great job on her front end. They were nice, on time, and told her everything that was wrong.
This review was collected via phone interview by Customer Research Inc.

GA
Gina A.
Puyallup, WA
Lexus SC 400
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Gina said that they are always taken care of.
This review was collected via phone interview by Customer Research Inc.

MF
Mary F.
Washington
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Mary said the staff at this facility were very understanding. The service was very easy. They got her vehicle fixed quickly.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Puyallup, WA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Richard said the staff was honest and fair.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Puyallup, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
John said the staff did good work. He felt that they were pretty honest and they did not try to take him for his money by making up something. It was cool. They provide good service and they were friendly. They answered his question which made him feel comfortable leaving his vehicle there. The work was good quality.
This review was collected via phone interview by Customer Research Inc.

KH
Kyle H.
Washington
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Kyle said the facility did a good job. He also stated the price was great as well.
This review was collected via phone interview by Customer Research Inc.

KM
Kayla M.
Washington
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Kayla said this business was reliable and they did good work.
This review was collected via phone interview by Customer Research Inc.

RS
Risha S.
Puyallup, WA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Risha said she absolutely recommends the business to others.
This review was collected via phone interview by Customer Research Inc.

DE
Dan E.
Puyallup, WA
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Dan said he has no problems when he goes in there to get things taken care of.
This review was collected via phone interview by Customer Research Inc.

SP
Sisko P.
Puyallup, WA
Mazda MPV
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Sisko said she had to wait a long time for service. The business does a good job.
This review was collected via phone interview by Customer Research Inc.

PT
Philip T.
Washington
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Philip said the service was friendly, they got him in on short notice, and they were educational.
This review was collected via phone interview by Customer Research Inc.

TN
Teresa N.
Puyallup, WA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2018
Worse Oil Change Ever
I have brought both Benz and my daughter range rover to Bailey's and always been happy. But when I bought my 2007 BMW 328i to have the oil change, which was not done by Troy or Brandon, I had the worse experience ever. After barely making it home that evening after going into Seattle, I found out later (Called left message for Troy on Friday night after my oil was changed and NEVER got a call back) from another friend who owns his shop in Auburn (A drive from my home in So. Hil) that value cover / coils were all messed up. Cost me another $389.82 plus parts I purchased. What is sad, is I told Troy/Brandon being new to the So Hill area and looking for a trust worthy business close by my house vs. driving to Auburn or Bellevue where I use to get my cars services, is I trusted they would do a great job or at least return a call. But they never did.

BR
Bill R.
Washington
Mercedes-Benz Sprinter Crew Vans
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Bill said the staff were very helpful.
This review was collected via phone interview by Customer Research Inc.

MG
Matt G.
Washington
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Matt said the staff diagnosed and fixed the issue with the vehicle pretty quickly.
This review was collected via phone interview by Customer Research Inc.

AD
ANNA D.
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Best shop around
If you want an honest hometown feel from a shop, this is it!!! These guys are amazing. Nate and his crew go above and beyond for their customers. I won't go to any other shop now that I have found Baileys. I highly recommend them to anyone.

JB
Jordan B.
Washington
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jordan said the staff was timely, and provided good work.
This review was collected via phone interview by Customer Research Inc.

DV
David V.
Washington
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
David said the staff members were very informative and gave better information than from another business he went to. They are very friendly and he appreciates their honesty.
This review was collected via phone interview by Customer Research Inc.

KK
Kellie K.
Washington
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Kellie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Graham, WA
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Tim said Nate and Brandon at this business explain everything to him. They are amazing, and the owner is great.
This review was collected via phone interview by Customer Research Inc.