Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1435 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.6857126/5Overall Rating 4.6857126/5Overall Rating 4.6857126/5Overall Rating 4.6857126/5rating 4.6857126
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


MG
Mark G.
MA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019 Category: Service
Appointment was on time and prompt
The service was on time and prompt, but I didn't enjoy the up sell with all the additional service I may need.
I drive 25 mikes to get to Balise, and I coukd get this done 1 mile from my home.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/25/2019

Hi Mark,
It sounds like we failed in expalining to you that the tire rotation and multi-point inspection are complimentary and included with the service. Sorry for the confusion!

Thanks again for your business,much appreciated.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RO
Roberta O.
North Falmouth, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Service
Excellent service
GARY V I. from Balise Hyundai of Cape Cod responded on 04/25/2019

Thank you Roberta! Happy to help!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JA
Jeanne A.
East Falmouth, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2019 Category: Service
A day wasted
When you make an appointment for a specific item to be replaced you would think the parts manager would have the part on hand.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/23/2019

Sorry to hear of your disappointment Jeanne. I would love the opportunity to discuss this with you at your convienence. You can contact me at the nu,ber below to discuss.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CG
Clifford G.
Yarmouth, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Very accommodating
Paulo is easy to work with, a good listener and reasonable. Always (knock on wood) a pleasant experience at Balise Hyundai of CC service.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/18/2019

Thank you Clifford, love the positive feedback!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2009 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2019 Category: Service
Unexpected charges and services done when not asked for them
Unexpected charges and services done when not asked for them.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/17/2019

Hi Kerry,

Sorry to see the poor feed back.

You can contact me at the number below to discuss.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

PH
Patricia H.
Yarmouth, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Treats me right
Service department is excellent
GARY V I. from Balise Hyundai of Cape Cod responded on 04/16/2019

Thanks for sharing Patricia! Awesome!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Barnstable, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Oil Change
Excellent
GARY V I. from Balise Hyundai of Cape Cod responded on 04/15/2019

Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

TS
Timothy S.
Marstons Mills, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
review
service was great
GARY V I. from Balise Hyundai of Cape Cod responded on 04/10/2019

Thank you Tim!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

GP
George P.
MA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great Service
Took my car in for a recall. The staff was extremely helpful and friendly. Problem fixed quickly.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/09/2019

Thank you George!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Eastham, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2019 Category: Service
Just ok
Typical dealership
GARY V I. from Balise Hyundai of Cape Cod responded on 04/09/2019

Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

WZ
William Z.
Osterville, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Don’t like filling out these surveys
Don’t send me these surveys
GARY V I. from Balise Hyundai of Cape Cod responded on 04/09/2019

Got it William. Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Always pleasant
I had to have my antenna (shark fin) replaced and they took care of it in no time.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/09/2019

Appreciate the nice words Laurel.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Dennis, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Great service
Was told service would take 2.5 hours. Only took a little over an hour to complete. Thanks guys
GARY V I. from Balise Hyundai of Cape Cod responded on 04/09/2019

Thank you for thr great rating!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BC
Bradley C.
Provincetown, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Very satisfied customer
Efficient, Everything explained clearly. Service was painless, quick,very professional, not expensive
GARY V I. from Balise Hyundai of Cape Cod responded on 04/05/2019

Thank you Bradley for your business and loyalty!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

MT
Miladin T.
Dennis, MA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Friendly Staff and mechanics
The people at the desk are always friendly and accommodating. What I like most is that I am informed what is going on in a timely manner and how much is it going to cost me. I get ride to work when I ask for and the mechanic who takes care of my car (I think his name is Jamie) is very knowledgeable.
Thank you!
GARY V I. from Balise Hyundai of Cape Cod responded on 04/04/2019

Thank you Miladin for the fantastic review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JE
Janice E.
Dartmouth, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Staff is friendly, polite and knowledgeable.
Love Hyundai and Balise has been a truly positive experience!
GARY V I. from Balise Hyundai of Cape Cod responded on 04/03/2019

Thank you for the great review. Appreciate your business!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Harwich Port, MA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Service Center
Madison was extremely helpful, pleasant and professional.
GARY V I. from Balise Hyundai of Cape Cod responded on 04/02/2019

Thank you for the kind words and 5 star rating!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Brewster, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Great service
Friendly !!! Fast .
GARY V I. from Balise Hyundai of Cape Cod responded on 04/01/2019

Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

MD
Marc D.
Pocasset, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
As Always....
....a pleasant experience. Excellent service department.
GARY V I. from Balise Hyundai of Cape Cod responded on 03/27/2019

Thank you as always Marc!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Forestdale, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great service
Work was done right and they had a problem with their computers and Madison was great she kept us informed and moved things along as quickly as possible she and the mechanics were great!!
GARY V I. from Balise Hyundai of Cape Cod responded on 03/25/2019

Thank you Lars!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com