Found out after I'd call AAA on December 29th close to midnight that my Nemet Motors sold "new" Hyundai did not come equipped with a spare tire, just an empty tray with air compressor. So, I'd lied to AAA; the tow truck driver obviously could not mount an absent spare. Stopped by Balise on Sunday the 30th. The young man in sales told me the Hyundai Road Assistance number was on my right (driver side) rear window and that their service department could help me on Monday, when they'd have regular hours. Called the number, was assured that a tow to nearest dealership, Balise was covered (free) and that they'd call back with the tow service provider and estimate of arrival in 10-15'. Much to my surprise, the Jerr-Dan tow driver arrived within 15', took me to Balise as an unscheduled service call. Due to the New Year's Day holiday, they could not get a spare before I left the Cape for NYC. I walked from their courtesy drop off at the Hyannis Public Library on Main Street before calling to see when my car would be ready. Within 10 minutes, the car was ready, wonderful! Incidentally, the Sales Department Sunday hours were listed on both doors as 11 pm to 5 pm, the Service Department door's opening hour for Monday were 7:30 am, i.e., am not pm. The only reason for not recommending this dealership, is I live in Brooklyn, NY as do most of my friends. My one friend who lived on the Cape, sadly passed away 5 years ago with the house sold.

Not Recommended

GARY V I. from Balise Hyundai of Cape Cod responded on 01/03/2019 05:28 AM

Thank you Jean. Our condolences.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

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