Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69
4.7

(1,281 Reviews)

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Weston, CT
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019 Category: Service
excellent experience
could not be better---gave me a ride to work

EH
Elizabeth H.
Norwalk, CT
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019 Category: Service
Great service
Jason did a great job keeping his composure, even though he was serving multiple customers on a busy day. He apologized, and did his best to expedite my vehicle service.

MH
Marion H.
Bridgeport, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Ms.
The service representative was very courteous and knowledgeable. He made the difference.

AW
Aaron W.
Stratford, CT
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Good service
Good cars at good price..n..customer r very much handy at there work..n friendly

SH
Sean H.
Fairfield, CT
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Outstanding personal service
Jason provides outstanding personalized service, was very responsive, and helpful! A great service experience.

TP
Terrie P.
Norwalk, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2019 Category: Service
2 hours for a oil change
2 hours for a oil change
GARY C. from Balise Hyundai of Fairfield responded on 10/04/2019

Hi , I agree a 2 hour oil change is unacceptable.  i've sent an email and left a phone message for you.  please reach out to me so we may talk about how we can serice you better -thank you, Gary


JS
Jeff S.
Monroe, CT
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2019 Category: Service
service appt.
this past time took the longest I ever waited for an Oil change and rotate and balance my 4 tires here
GARY C. from Balise Hyundai of Fairfield responded on 10/04/2019

Thank you for taking the time to respond to the service.  the information you provide helps us better the service experience for our customers.  Please let us know how we may earn 5 stars on your next service visit.  Thank You, Gary Christiansen


Verified Customer
Stratford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Review
Excellent service

Verified Customer
New York, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Service review
Being part of the service program is great, Bring your car in and it's taken care of, no muss no fuss.

BR
Brenda R.
Norwalk, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
People
I don’t see why I wouldn’t

TS
Thomas S.
Fairfield, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2019 Category: Service
Easy to do Business with
It was quick and easy and no suprises.
Thank you

KW
Kenneth W.
Fairfield, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2019 Category: Service
Friendly courteous
Friendly crew. They appeared genuinely interested in helping

KH
Kerry H.
Shelton, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Saturday afternoon service!
Service appointments are available all day Saturday- very convenient!!

SM
Sridhar M.
Stamford, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Good customer experience
Though I went in without booking, Jason the Service Manager courteously listened and got my tyre alignment and rotation fixed in between planned services. Way to exceed customer expectations. Overall, I had a very good service experience

Verified Customer
Waterbury, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2019 Category: Service
Customer
I broke down on I 95 and Southport Connecticut Rosa assistant took me to Fairfield Hyundai of dealership I had to rent a car the next day and stay at a hotel in the area I spent a lot of money that evening all I want to do is get reimbursed for the car rental I had to rent for three days just to get home no communication was done but he told me he was going to contact me that needs improvement

ER
Ellen R.
Bridgeport, CT
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Great experience
Loved how I was able to text questions after I left my car at the dealership.

CB
Carmen B.
Bridgeport, CT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Excellent customer service
Excellent service

JA
Jayleeng A.
Bridgeport, CT
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Thank you
Very efficient, professional and clean ! Thank you guys!

JC
Janel C.
Milford, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great service
Quick and easy.

TS
Thomas S.
Norwalk, CT
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Service experience
As with the sales department when I first picked up my car I had no problem with the service department in bringing my car in and getting it done on time!