Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1201 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


JD
James D.
Fairfield, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
friendly customer service
all the customer service people were very friendly and helpful

HL
Helen L.
Fairfield, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Punctuality and Efficiency
My vehicle was taken in for service in a timely fashion. I was kept updated about the service's progress. The work was completed within the estimated time frame. I found the staff to be courteous and friendly.

Verified Customer
Bridgeport, CT
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great service
Angel was incredibly helpful and had my car service completed quickly! Always a positive experience at Baline Hyundai!

Verified Customer
Trumbull, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Pleasant wait, honest staff
Although the waiting area was pleasant and staff was great, if I had known I had a 2 hr wait I would have asked for a ride to a store. There is nothing around to walk to.

Verified Customer
Bridgeport, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/03/2019 Category: Service
Communication and service needs to be better
Better communication necessary. Brakes were not properly checked.

HB
Hemant B.
Norwalk, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Good service
The service process was hassle free.

Verified Customer
Stratford, CT
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Good Service
Good service.

Verified Customer
Westport, CT
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
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-

BE
Barbara E.
Shelton, CT
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Great Service
Brought my car in for a routine oil change and tire rotation and, just like all the other times, I was in and out very quickly and everyone was courteous and professional.

Verified Customer
Stratford, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
friendly, efficient service
Everyone was very professional and I am always satisfied with the excellent service.
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 06/28/2019

THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . 


MA
Maria A.
Weston, CT
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Fantastic job!
Great customers service!
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 06/28/2019

THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . 


Verified Customer
Bridgeport, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Service Department
Wonderful Service Department Staff is very heloful.
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 06/28/2019

THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD 


Verified Customer
Trumbull, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2019 Category: Service
Longer wait for service than expected.
Longer wait for service than expected.
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 06/28/2019

THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . WE ARE WORKING TO IMPROVE ON WAIT TIMES . I VALUE YOUR FEEDBACK SO I CAN MAKE CHANGES TO BENFIT THE CUSTOMER'S EXPERIENCE HERE AT BALISE HYUNDAI . THANK YOU AGAIN .


Verified Customer
Rockville Centre, NY
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2019 Category: Service
Slow Service
Vehicle is not serviced at time you make appointment. If you wait for your car there, expect to wait 1h30m+

Verified Customer
Bridgeport, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Great Service
Great, quick service! Didn’t try to upsell or overcharge.

Verified Customer
Bridgeport, CT
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Good Job!
I needed my door lock actuator replaced; and Michael, Angel and Nick took good care of me.
One of them ordered the part, called me when the part was in, scheduled the appointment and were quite ready for me when I came in. Replaced it and got me out of there in about an hour and a half...just like the book said.
Keep up the good work!
MICHAEL W. from Balise Hyundai of Fairfield responded on 06/26/2019

Thank youfor the feedback. We look forward to seeing you for your next service.


JB
Julia B.
Westport, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Excellent service, done quickly
I like the service. Cara has a hesitation when turning right from a stop, which I don't like at all. Otherwise I do like the car. I think the hesitation, which causes car to completely lose forward momentum, is dangerous.

JO
Janet O.
Trumbull, CT
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Love Balise Hyundai
Always friendly, mostly timely!! Thanks.

KH
Kerry H.
Shelton, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great Service
Went to service with no appointment for low tire pressure (punctured by nail). They squeezed me in and repaired the tire, despite their busy schedule. They were pleasant and accommodating. Special shout out to Angel.

Verified Customer
Fairfield, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2019 Category: Service
Same issues
Overall service is declining in the past year