Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1221 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


JM
Judith M.
Milford, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Staff is courteous and helpful right when you enter for service.
My service person answered all inquiries quickly and courteously. I have been very happy with the service I receive since I purchased my first car at this dealership
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/29/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

CM
Charles M.
Bridgeport, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Very Good Service
chuck m
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/28/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

DE
Debra E.
Weston, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
First servicing
What a pleasure it was to come to Balise! Everything went perfectly - I was helped immediately by Angel, who was kind and responsive. The servicing took exactly as long as I expected. There was absolutely nothing to complain about! I look forward to using them going forward.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/23/2019

Thank you for the 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Trumbull, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Front staff friendly and they aim to please.
Have more parts in stock. This is only the second time I’ve needed a repair, but both times have necessitated a second visit. That is less than ideal for me.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/23/2019

Thank you for the review. Hopefully we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

HB
Hilliard B.
Trumbull, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Helpful staff, fast service
Helpful staff
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/23/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

AT
Avelina T.
Bridgeport, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Good service
Kind, considerate associate and helpful as we got both an oil change for one car and an inspection for the other. Simple stress free trip.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/21/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

GP
Gary P.
Fairfield, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Recalls
We were here for the two recalls on our 2012 Sonata.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/20/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

SR
Stephen R.
Stratford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Service appointment
Fast service, was able to wait for about an hour for the car
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/20/2019

Thank you for the kind words and 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Redding, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Vehicle recall service
Good job overall servicing the recall notices. A little too focused on upselling purported maintance issues that may or may not be really needed at a very high price tag to remediate. Would have been nice to know what work would be needed regarding the check engine light codes errors--service stated they didn't have time to research the check engine light error codes, but said there were a few problems related to them...
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/20/2019

Thank you for the review. hopefully we can earn 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

MG
Meri G.
Bridgeport, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Scheduling Appointment
Quick and easy
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Norwalk, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Balise Service
Enjoyable experience for a car dealership service department. Everyone is friendly and courteous and the waiting room is clean and comfortable.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
West Haven, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great Service
Every time they i come they get my car in and out in no time!!
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the Great comments and 5 star review.

Ray Lattman
Service Manager
203.659.5242

JB
Julia B.
Westport, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service done on time or even sooner
Maybe. It's not the service I hesitate about; it's the car.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the 5 star review. 

Ray Lattman
Service Manager
203.659.5242

JR
Joann R.
Trumbull, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Recall
I had to have this done, but I got an appointment quickly. Waiting room was comfortable. I wish it didn't take so long though (more than an hour).
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the review and 5 stars. The recall that was done to your vehicle sometimes takes a little longer to complete but I'm glad you were comfortable.

Ray Lattman
Service Manager
203.659.5242

RD
Richard D.
Fairfield, CT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Clean
Exellent
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the Excellent review and 5 star review.

Ray Lattman
Service Manager
203.659.5242

NL
Nahysha L.
Bridgeport, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Ms. L
My experience was beyond great, felt comfortable.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the Great comment and 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Fairfield, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019 Category: Service
Yay Hyundai
Friendly people
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

DM
Daniel M.
Sandy Hook, CT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great service
I have had service done several times and have been very pleased with the overall experience in the service experience. I get in and out as promised and I get prompt notification calls when parts are in or the car is ready,
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/16/2019

Thank you for the Great comments and 5 star review.

Ray Lattman
Service Manager
203.659.5242

HP
Heather P.
Newtown, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great Service
The service department is quick and thorough.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/16/2019

Thank you for the Great comment and 5 star review.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Norwalk, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Service Dept
I found the service Manager not so Friendly. Also another member of my family said the same. No personality!!! Didn’t seem friendly and never said good morning!!!!
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

Thank you for the review. 

Ray Lattman
Service Manager
203.659.5242
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

It was only his second day working here so I'm sure he will be beter next time.

Ray Lattman
Service Manager
203.659.5242