Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2162 Reviews

ReScore Reviews™ (57)

ReScore
Overall Rating 4.6666681/5Overall Rating 4.6666681/5Overall Rating 4.6666681/5Overall Rating 4.6666681/5rating 4.6666681
Original
Overall Rating 1.9122793/5rating 1.9122793rating 1.9122793rating 1.9122793rating 1.9122793
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Chicopee, MA
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great service!
I did not have an appointment drove in in the morning and asked if they could get my snow tires on today. Stephanie the girl I spoke to said no problem. Thank you Stephanie!!

Verified Customer
Chicopee, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great
Snow tire change over

LB
Lynette B.
Agawam, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great service
Always a pleasure to visit this location.

CG
Charlotte G.
Springfield, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Location
All my needs were met

Verified Customer
Springfield, MA
2009 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service employee went out of the way to fit me in
Service has always been good, but the price of an oil change jumped 50%. I like that I can have service on Saturday, but I don’t like the extra pricing.

RO
Ronald O.
Springfield, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Friendly
Very polite and friendly

LS
Linda S.
Agawam, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Very friendly
Very friendly clean

Verified Customer
Springfield, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Great customer service
Balise Hyundai is very accommodating to their customers. Each time I bring my car in to be serviced, I am greeted with smiles and employees looking to help.

BV
Beverly V.
Agawam, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
The service and the people.
The excellent service and helpful people.

BS
Brandy S.
Chicopee, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2018 Category: Service
always have great customer service but the wait times are not timely.
always have great customer service but the wait times are not timely.
ROBERT T. from Balise Hyundai responded on 11/19/2018

Brandy,

I am sorry about the extended wait time. I have already reviewed with my staff and dont expect this to be an issue going forward. Thank you very much for your business.

Sincerely
Bob Tufano
Service director


JM
James M.
Somers, CT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
All staff members both in sales & maintance were very pleasant & helpful.
Having purchased 2 used cars in recent years, I have found Balise Hyundai very well run. All personnel seem to be pleasant, helpful and knowledgeable. To his credit, Brian Houser,GM apparently has developed a very effective & motivated staff. Our newest purchase was negotiated via Justin Stevens. Again , very helpful and enjoyable to work with. Service advisors Stephanie, Dave Greenlaw , Nick were likewise "good people".(We had several recalls & repairs completed under warranty) . Thanks again. A dealership I am happy to recommend to all.
MARILUZ P., receptionist from Balise Hyundai responded on 11/19/2018

Thank you for the wonderful feedback James, I am glad we have treated you well over the years. We look forward to giving you a five star service in the near future as this is our goal. Have an awesome day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

Verified Customer
Holyoke, MA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Service
Great service, everyone is very friendly and knowledgeable. Service was completed in a timely manner.
MARILUZ P., receptionist from Balise Hyundai responded on 11/19/2018

Thank you for your feedback, have a great day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

RC
Robert C.
Erving, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
friendly poeple listen and take care of problems
I enjoy driving my car so bringing to the dealer for oil changes and inspecting the car ..the only complaint I had was taken care by the person who sighed me in .. for more info call me
MARILUZ P., receptionist from Balise Hyundai responded on 11/19/2018

Good afternoon Robert,

I am glad Dave was able to resolve the complaint you had. Thank you for your business Robert!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

BT
Bruce T.
Southwick, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
service was excellent
Prompt, courteous, everything I've grown to expect at Balise Hyundai
MARILUZ P., receptionist from Balise Hyundai responded on 11/19/2018

Thank you for the excellent feedback Bruce and thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

MM
Mary M.
Easthampton, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Right on top of things
Drove in for service, I was immediately greeted by the service man. I was entered into the computer and the service on my vehicle began. I not only got an oil/filter change but also got my rims replaced under warranty. The service was done in a timely fashion. Thank you
MARILUZ P., receptionist from Balise Hyundai responded on 11/19/2018

Good afternoon Mary,

Thank you for the wonderful feedback. Have an awesome day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

RN
Russell N.
Chicopee, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Normal service
Always a professional courteous staff.
MARILUZ P., receptionist from Balise Hyundai responded on 11/19/2018

Good afternoon Russell,

Thank you for the great feedback, I am glad we were able to give you a five star service. Have a great holiday! 

Mariluz Perez
413-735-6410
mperez@baliseauto.com

Verified Customer
Chicopee, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service on SanteFe
Good service and very pleasent
MARILUZ P., receptionist from Balise Hyundai responded on 11/14/2018

Thank you for the five star feedback and thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

KP
Karan P.
Springfield, MA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
New alternator
New alternator and battery installed.
MARILUZ P., receptionist from Balise Hyundai responded on 11/14/2018

Thank you for your business Karan. Have an awesome day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

Verified Customer
Easthampton, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Friendly staff and quick service
Great service
MARILUZ P., receptionist from Balise Hyundai responded on 11/13/2018

Thank you for the wonderful feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com

RR
Raymond R.
Agawam, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Attentive. Responsive. Expert Guidance.
My experience was excellent!
MARILUZ P., receptionist from Balise Hyundai responded on 11/12/2018

Thank you for the excellent feedback Raymond and thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com