Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2293 Reviews

ReScore Reviews™ (60)

ReScore
Overall Rating 4.6666663/5Overall Rating 4.6666663/5Overall Rating 4.6666663/5Overall Rating 4.6666663/5rating 4.6666663
Original
Overall Rating 1.8833382/5rating 1.8833382rating 1.8833382rating 1.8833382rating 1.8833382
94% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


SB
Shelley B.
Feeding Hills, MA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
good service
Dave was great. Good service Rep

KS
Kara S.
Palmer, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Great Experience
Everyone was so nice and very informative to my questions that I asked.

RU
Robert U.
Feeding Hills, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
The way your employees treat their customers
This young lady knows what she is talking about. I asked a few questions and she knew what she was talking abour. That is a plus for Balise.

JY
Joyce Y.
Wilbraham, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Very efficient, friendly and clean. Nice waiting atea
Ohhh, in addition I like receiving the free car wash
Very pleasant atmosphere

BM
Brian M.
Ludlow, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Nick in service courtesy rides
Nick tales care of all

Dave is great

Verified Customer
MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Under an hour
All work was done under 1 hour but price was high.

CN
Carlos N.
Springfield, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service
Excellent and professional Service

Verified Customer
Springfield, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Keep up the good work
N/A

KS
Kimberly S.
Springfield, MA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Car
It was great people were great

JQ
Jane Q.
Ware, MA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Maintenence
Everyone I have dealt with has been very professional. Waiting time is minimal. The waiting area is neat and clean. A pleasant experience.

RC
Robert C.
Erving, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
friendly and fast
good work fast nice waiting area only thing I miss was the free car wash seems you have to spend 50$to get it and oil change is 45$ a little high

JR
James R.
West Springfield, MA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Atmosphere
Great job doing recall and my oil change very good service all around.

JL
Jason L.
Longmeadow, MA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellent
Excellent

SR
Sharilyn R.
Chicopee, MA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Good People & Good Service
Good People & Good Service

Verified Customer
Suffield, CT
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great Service
The Service staff are friendly, courteous and knowledgeable. I always drive away satisfied with the service done on my car.
ROBERT T. from Balise Hyundai responded on 01/15/2019

Thank you very much for your business and the 5 star review. We appreciate it


Sincerely
Bob Tufano
Service Director


MM
Melinda M.
East Longmeadow, MA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
New tail lamp
Hyundai replaced my corroded tail lamp at no cost. The first time I went in for the replacement, they found that the tail lamp was broken in the box requiring me to reschedule my appointment. The new tail lamp arrived the very next day and the team was able to assure me that it was not cracked this time. The replacement appointment was scheduled at my convenience and went quickly and smoothly.
Happy Customer with a Working Tail Lamp
ROBERT T. from Balise Hyundai responded on 01/15/2019

Melinda

We really apprecaite your business. Thank you for the 5 stars

Sincerely
Bob Tufano
Service Director


Verified Customer
East Longmeadow, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Service
They are always prompt with my appointments. Nice and clean facility. Service people are always friendly.
Brian H., GENERAL MANAGER from Balise Hyundai responded on 01/14/2019

Hey Richard,

Thanks for the five stars and visiting Balise Hyundai.

BRIAN HOUSER
GENERAL MANAGER
413-735-6410 OFFICE
413-519-9090 CELL
BHOUSER@BALISEAUTO.co.

Verified Customer
Westfield, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Mostly happy
They took good care of me as usual. Didn't have to wait long.
ROBERT T. from Balise Hyundai responded on 01/15/2019

Thank you for your business we appreciate it.


Sincerely
Bob Tufano
Service Director


RG
Rahiza G.
Feeding Hills, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Oil change
The services was good, fast and efficient. Can ask for more!
ROBERT T. from Balise Hyundai responded on 01/15/2019

Rahiza

Thank you very much for choosing Balise. Thank you for the review

Sincerely
Bob Tufano
Service Director


Verified Customer
Springfield, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great service
Overall great service and very helpful and kind staff
ROBERT T. from Balise Hyundai responded on 01/15/2019

Thanks for servicing with Balise we do appreciate it


Sincerely
Bob Tufano
Service Director