Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2131 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.3750038/5Overall Rating 4.3750038/5Overall Rating 4.3750038/5Overall Rating 4.3750038/5rating 4.3750038
Original
Overall Rating 1.6875/5rating 1.6875rating 1.6875rating 1.6875rating 1.6875
93% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


RD
Roger D.
Fulton, MS
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Friendly
Friendly pleasant staff
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Dear Roger,
Thank you so much for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule your loyalty.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


HV
Hershel V.
Golden, MS
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Oil change
You are very helpful with anything I need whether it is an oil change or any other work I need done.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/17/2019

Thank you for using Barnes Crossing Hyundai Mazda on you recent service.  We look forward to your next visit.  If you need anything, don't hesitate to give us a call.


Verified Customer
New Albany, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
Customer services
One of them could have took the time to greet me. He act like he didn't see me. We made eye contact. This made me mad. I walk up to tfe desk and still was ignored. I hope that this does not happen again . Next time i will speak to the manager.
JUNE D B. from Barnes Crossing Hyundai responded on 06/17/2019

 thanks for the feed back on your visit we appericate this info for this will make us do our jobs better i'm sorry you had a bad experience on this visit again we will take this to inprove ourselfs

thx june


Verified Customer
Starkville, MS
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great place
Great service.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/17/2019

Thank you for your feedback!  We certainly appreciate your choosibng Barnes Crossing Hyundai Mazda Service department.  We look forward to seeing you on your next visit.  If you need anything, don't hesitate to give us a call.

Marla Ledbetter,
Customer Experience Manager
BCHM


Verified Customer
West Point, MS
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great service
Staff is friendly
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/17/2019

Thank you for choosing Barnes Crossing Hyundai Mazda for your recent service.  We certainly appreciate your feedback and look forward to seeing you on your next visit.  Please let us know if you need anything.

Marla Ledbetter
Customer Experience Manager


Verified Customer
Guntown, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
the first initial person who drives your car in
was in and out in 30 minutes
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thanks so much for your recent feedback regarding your service at Barnes Crossing Hyundai Mazda.  We sincerly appreciate your business and you are valued as our customer.  We look forward to seeing you on yor next visit, but if you need us before then, don't hesitate to give us a call.  
Sincerely,
Marla Ledbetter
Customer Experience Manager


DC
Durran C.
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Awesome service
They took great care of me and gave great communication throughout the process. Awesome job.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/17/2019

Thank you for choosing Barnes Crossing Hyundai Mazda for your recent service.  We certainly appreciate your feedback and look forward to seeing you on your next visit.  Please let us know if you need anything.

Marla Ledbetter
Customer Experience Manager


SL
Sergio L.
New Albany, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great customer oriented service and friendly personnel. Very proffessional.
I have always been very pleased with the service and the personal attention that one receives at Barnes Crossing Hyundai.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/17/2019

Thank you so much for choosing Barnes Crossing Hyundai Mazda for your recent service.  We certainly appreciate your feedback and look forward to seeing you on your next visit.  Please let us know if you need anything.

Marla Ledbetter
Customer Experience Manager


DW
Douglas W.
Tupelo, MS
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great Service
We were desperate with car trouble and drove in on a Saturday to get help and they took us and took care of our car needs. It was such a help since we were picking up our granddaughter to celebrate her birthday and needed our car . Thanks ! Always ready to help. Very organized.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/17/2019
Thank you for choosing Barnes Crossing Hyundai Mazda for your recent service.  We certainly appreciate your feedback and look forward to seeing you on your next visit.  Please let us know if you need anything.

Marla Ledbetter
Customer Experience Manager

MW
Mike W.
Starkville, MS
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Mcw
The waiting area is great.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you so much for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule your loyalty.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


Verified Customer
Oxford, MS
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Everyone was so nice
The service is wonderful. Every time I come they make me feel right at home while they’re serving my car.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you so much for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule your loyalty.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


LF
Lloyd F.
Blue Mountain, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Sonata
Great
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 08/05/2019

Thank you so much for your geat review and rating!  We look forward to servicing your vehicle again in the near futher! Don't hesitate to call us if you need anything.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Tupelo, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Wonderful service.
Best service there is
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you so much for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule your loyalty.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


Verified Customer
Walnut, MS
2019 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2019 Category: Service
Friendliness
Ok
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule you as our customer.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


RC
Ryan C.
Blue Springs, MS
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Excellent service.
Excellent service .
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you so much for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule your loyalty.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


JS
Jerline S.
Thaxton, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Hyundai electra
Friendless letting u know what's going on an how long it will take befor my car us ready
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/27/2019

Thanks for choosing Barnes Crossing Hyundai Mazda to have your vehicle serviced!  We are grateful for your honest feedback and look forward to seeing you on your next visit. 

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JR
Joseph R.
Belden, MS
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2019 Category: Service
Sexist staff
I will only continue coming because it is the cheapest place to get my oil changed.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/24/2019

We appreciate so much your honest feedback!  Your answers provide us with a training tool to improve our customer service.  We genuinely care about each person who pulls up in our service department and it is our goal to convey this to you.   We certainly hope to see you again soon.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CR
Carolyn R.
Tupelo, MS
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2019 Category: Service
Unhappy Customer
Very unhapoy with service
JUNE D B. from Barnes Crossing Hyundai responded on 05/31/2019

We appericate your feed back to us we will use this as a training tool to insure this will not happen to you or any other customers

thx again for feed back


JD
Julia D.
Belden, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Wonderful Experience
My experience went great! Your dealership is very fortunate to have Jonathan Lovell working for you! He always goes above and beyond to make sure customers are taken care of.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/27/2019

Thank you so much for your recent feedback on the service you received at the BCHM service department.  We appreciate and value your opinion which helps us to make every customer experience better.  We look forward to seeing you on your next visit, but if you need anything before then, don’t hesitate to give us a call.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Tupelo, MS
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Good service
I will be coming back
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/27/2019

Thank you so much for your recent feedback on the service you received at the BCHM service department.  We appreciate and value your opinion which helps us to make every customer experience better.  We look forward to seeing you on your next visit, but if you need anything before then, don’t hesitate to give us a call.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383