Service Department's Reviews

4.6

(2,562 Reviews)

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Reviews that include

Oil Change 102

Care 55

Barnes Crossing Hyundai 42

Problem 41

Issue 39

Recent Reviews

M G.

Saltillo, MS

04/25/2025

Category: Service

Unethical Behavior

I bought a new car two years ago at Barnes Crossing Hyundai, which came with free maintenance for the first 36,000 miles. The first time my oil change indicator notified me that I was close to needing my oil changed at 7,800 miles, Barnes Crossing would not change my oil until I reached the interval of 8,000 miles. Fair enough.

Two years later, Jan 2025, I paid for my first oil change at Barnes Crossing. After 3,000 miles, my oil change indicator is telling me that I've reached the oil change interval and it is time to change my oil.

So when it was free, the interval was 8,000 miles. But now that I have to pay for service, it's suddenly 3,000 miles. This dealership changed my oil change interval in the settings of MY car to 3,000 miles, so they could get me to pay for 3 oil changes in the same mileage I only need 1. It's theft. This is so unethical.

Kellie M.

Weir, MS

03/18/2025

Category: Service

Give me my MONEY-GAP REFUND

Today is 03/17/2025: let's get into the new revelation regarding Barnes Crossing of Tupelo. I still stand on Tre and Jeff as to being great salesmen/manager, however, the accounting department is trash. I will take it back to my 2022 experience. In 2022 I purchased a new 2023 Palisade after the 2022 Palisade was traded back to them because they recounted their word to fix minor paint issues with it. I later traded the 2023 for a 2024 Palisade and my gap refund was added as a down payment without my knowledge-$1099.18. I learned this today. Every time I called regarding my refund it was an excuse, but the truth was told today. I will never receive that money. I needed that refund as well. They took it upon themselves to use it towards my down payment without my permission. Fast forward to today. I was checking on my gap refund from the trade in for the 2024 Palisade and received a whole bunch of gibber jabber again today. Now the process is totally different, and my refund will come in about 2-3 more weeks. Barnes Crossing Tupelo will receive a letter stating my refund has been issued and they will notify me. That is bull hockey. They continue to try and get over on their customers. The refund should be automatically issued when the vehicle is paid off. The vehicle has been paid off February 27, 2025, and I have yet to receive my gap refund. They have received their money and where is mines? People find you another dealership beside Barnes Crossing Tupelo. They will rip you off while you are signing the papers. They build your trust, make themselves believable, and then you purchase. Once everything is finalized, it is a nightmare. They will send you around the world before you get an answer, place you on hold so they can collaborate on what to tell you, and come back with lies on top of lies. All I want is what is owed to me. they get their money off the top. How can they sleep knowing they have deceived the customer? I can't believe this is what the owner built his franchise on doing to his customers. I really thought this experience would be better, but it was not. I was railroaded again by Barnes Crossing-Tupelo. What is this world coming to? DO NOT TRUST BARNES CROSSING OF TUPELO. TAKE YOUR CHANCES AND GO ELSEWHERE. NOW I HAVE THIS VEHICLE FOR THE NEXT 6 YEARS. I WILL NOT BE DOING BUSINESS WITH THEM EVER AGAIN. THIS WAS THE LAST DRAW FOR ME. However, Tre and Jeff are the people you need to see when you are shopping for an automobile. Their customer service was excellent. Once it is out of their hands, it is totally different. I will not recommend Barnes Crossing -Tupelo to any of my friends or family members. All I want is what is owed to me. This is my review and experience.

Jason H.

Marietta, MS

03/02/2025

Category: Service

Good sales but lacking and missing parts

I bought a used car Friday evening around 330 p.m. I was scheduled to talk to kamani but was later sent to Jeff who was a manager not a salesman. Jeff did an awsome job in finding us a vehicle and worked real hard to make sure we left with one also. Around 7pm finally picked one that we could afford and waited for financing. Kamani stepped in to finish the sell but still was like ( let's hurry up and finish this). After waiting till 8pm we finally get financing to do the paperwork and then kamani told us he parked the new car by our old one so we could clean it out and our old car was locked so had to go back to get him to unlock it. Felt rushed since it was after closing time. We got our stuff and got home. Next day we looked the car over in daylight and realized we had no car mats and the detail was done so fast the car looked terrible. Yhey went so fast they left a 3m kook broke and stuck to the windshield that i later got off myself. We traded in our old car they got all floor mats including cargo, owners manual, and 2 sets of keys. We got no manual, no floor mats, and 1 key. Now I have to buy some floor mats which cost around $176. I can say do better.

Eric R.

Baldwyn, MS

02/02/2024

Category: Service

Wouldnt trade with me let my repeat business walk out the door over $500.00 Wow i wont ever be back.

I'll start by saying i bought 2 jeeps from yall in the last 4 months i spent around $75k
So when i went to trade for a 3rd vehicle yesterday and yall let me walk out the door over $500.00 Then yall just lost my business forever i'll go somewhere else from now on because aparently ya'll dont need my business.

Kristen L.

Corinth, MS

10/27/2023

Category: Service

Not customer friendly.

Poor customer service. Very unprofessional

Kristen L.

Corinth, MS

10/27/2023

Category: Service

Don't care attitude

buyer beware drive an extra hour to wolfchase Hyundai. Dealership does not put customer first. Unprofessional!!

Jo A.

Amory, MS

05/28/2023

Category: Service

Lemons for sale!

Purchased a used car in Oct. had it less than a week, check engine like came on, took it to the shop, in less than 2 weeks after I got it back it had to be towed back to the shop. Several weeks later I took it back in and said it needed a motor, never had inspection on it for trade in resale! Tires were worn out. In 6 months it’s been in the shop more thst I have had it. The shop manager tried hard to do a good job but dealership and Hyundai neither felt it was their responsibility. I have a car that I am scared to drive! Still have a loan on and nobody cares! The kicker is we are a 2 Hyundai family! So the don’t care about you after the sale!!!

Charlie D.

Booneville, MS

03/25/2023

Category: Service

We had a great experience!

We had an enjoyable experience with KC. He was very knowledgeable and attentive. He found what we wanted quickly. And the different departments were very efficient. Thank you, KC!

Wm Rick R.

Water Valley, MS

02/21/2023

Category: Service

Hyundai Tucson

Monday (president day) we went over to Tupelo To shop for a car we had been several other places before we made it to Tupelo looking for a vehicle our sales person Yaz was Very helpful and knowledgeable about the cars we looked at,what really impressed us was we felt NO pressure from her they had a HUGE selection of cars to choose from. LAST but not least thanks to Jeff
He kept us entertained
Thanks to all who helped us .I'm telling everyone to shop there
I HIGHLY RECOMMEND
them.
Sincerely
Rick &Robert

Emily N.

Saltillo, MS

11/14/2022

Category: Service

Awful experience with this dealership!!!!

Gave my fiancé a LEMON car, and did absolutely nothing about it to fix the problem or the car. They have gotten more money out of us trying to “fix” the car then what we have paid on it. He has gone weeks and weeks at a time without a vehicle when they said it was in the service station getting worked on. Not to mention EVERY TIME he has gotten his car back another issue occurs with the car the very next day and it’s mainly the same things that they said they have “fixed”, or something new wrong. They haven’t fixed his car, won’t give him another car of equal or lesser value, KNOWING they gave him a messed up car, and keep making him pay Almost $1,000 every time he gets it fixed. You guys should be ashamed!! Taking a hard working earned paycheck every single week! And he does have a warranty on the car but supposedly it doesn’t cover absolutely anything… I got my car from
Volkswagen, and haven’t had any problems. But are you kidding me this is just getting out of hand at this point.

Kellie M.

Weir, MS

09/23/2022

Category: Service

Thank You

Thank you, Chris (magic man) for working so diligently to help resolve the issue of the Palisade cosmetics. It means a lot when a salesman cares about their customers. I really appreciate it.

Kellie M.

Weir, MS

09/23/2022

Category: Service

Thank You

Thank you, Marcus Clark, for your help today. You are the realest person working for Hyundai Tupelo at Barnes Crossing. Continue to be true to yourself, your work, and your customers. I will recommend you any day of the week. Keep up the good work.

Kellie M.

Weir, MS

09/23/2022

Category: Service

Horrible customer and business service.

Response from the owner a day ago
Response to my first review: Kellie, I am so sorry this happened. When is a good time for me to contact you? My response: I only want to speak with Mr. Joe Marshall - The owner. I am available anytime. No one has contacted me as of yet.
So, let's get into it! Boom! Let me make this clear. I have been getting the run around and nonchalant attitude since purchasing my 2020 Hyundai Palisade from Hyundai main lot Tupelo. Let me refresh you from my previous review. First of all, my vehicle was never serviced. It was never inspected!!! Second of all, it was placed on the lot for sale with the assumption the vehicle was ready for purchase. The vehicle was purchased by me. Since I have had the vehicle, it has been frustrating and horrible. The service of my vehicle took a week to complete, and no paperwork was provided. I am left wondering if the service was completed or not. I can only assume it was completed. My trust factor for Barnes Crossing-Tupelo is out the window. All of the people I have encountered has been horrible (Trey, Steavan Adams, Daniel Ham, and Kendrick Vaughan).
The first review talks about the service vehicle involving Trey. Today I will review my interactions with Steavan Adams, Daniel Ham, and Kendrick Vaughan. I will start with Daniel Ham-Collison Center Manager. He is not creditable. He will tell you one thing and his partners another. He was all for fixing the cosmetics on the 2020 Hyundai Palisade until Steavan Adams stepped in. Steavan Adams is one of the General Managers supposedly. Well, his attitude is very racist and nonchalant. He made me feel unwelcomed and like I didn’t matter. He never greeted me by name when the receptionist pointed towards me. He stretched out his left arm and stated, “this way.” We enter his office, and he leaves the door open. I ask him “do you mind if I close the door?” He states, “I don’t ‘care.” I closed the door. He never did as me how he could help me or anything. I asked him who was he and he plied his position (general manager) and not his name. I replied, “I am supposed to speak with Will Cody.” He replied, “He sent me.” I replied, “Okay.” I begin to tell him about the issue at hand, the cosmetics of the Palisade. He tells me that it is Mitsubishi’s problem and not theirs since the vehicle was sold by them. Remember, the vehicle was never inspected or serviced when put on the internet for sale. Trey admitted it himself that the vehicle hadn’t been inspected since February. Fast forward, Daniel Ham comes in the office and proceeds to tell him about the needed cosmetics. Daniel explained that touch up pain would not fix it. The spots would need painting. Stevean proceeds to say can you touch up the paint, buff it out and LET HER GO! I was like WOW!! That is not what you say to a customer or how you correct the problem. I told Stevean, NO! I want to be treated just like it was your family member, or you are purchasing the vehicle. Y’all would make it right for yourself and your family. I deserve the same treatment. Stevean stands up and say you need to go see Kendrick Vaughan. This is their problem not ours. I responded I just want my vehicle fixed. I have been dealing with the nonchalant attitudes, pushed off from person to person, and given the run around since purchasing the vehicle. I am not being treated fairly. Stevean replies, I tried to help you and I can’t. Go see Kendrick and get him to sign off on it. I left the main lot of Hyundai- Barnes Crossing Tupelo. Daniel and Stevean was left in the office discussing me.
I go back to Saltillo-Mitsubishi. Chris (magic man) states he will be right with me. Another salesman ask could he help me. I told him I needed to see Kendrick Vaughan. Chris tells him he is handling it. Well, I never spoke to Kendrick until I walked to his office door and stated “I am going home and will be in contact with Joe Marshall. I am sitting in my vehicle and Chris comes out. We converse about the situation, and he gets Kendrick. Kendrick proceeds to tell me that it was Hyundai’s responsible since they checked it in as inventory. Then he says it is a used vehicle and it’s going to have scratches and dings on it. I responded with I understand but this was part of the purchase agreement for it to be touched up. The areas couldn’t be touched up per Daniel Ham because they were beneath the clear coat paint. Kendrick asks me do you like the vehicle. I respond with “yes.” He continues to put the blame on Hyundai. Not a successful conversation. Everyone wants to blame each other when clearly the blame is on Hyundai. They never inspected the vehicle from the start.
As you can see, I have been treated as if I am nobody, my feelings don’t matter, or do they care about their customers. All I want is my vehicle fixed. They would fix theirs and their family member's vehicle. I was treated with prejudice, attitude, and harshness. Most of the people attitudes at Hyundai-Barnes Crossing Tupelo is nasty. They will look over you, not acknowledge your presence, and walk right by you without offering their assistance. Their customer service is horrible. I hate I purchased the vehicle from them and if I could give it back I would do so. I would purchase elsewhere. I have asked for Joe Marshall’s emailed and shunned away by the employees. I am still trying to get his email address. I have never been treated like this when buying a car. I just wonder how many customers have been treated like this or made to feel this way. I will never buy another car from them. Joe Marshall is unaware of how they treat their customers. I feel he would be appalled if he knew his customers were treated like this.
So, now the agreement is to fix a few places on the vehicle, but I must bring it back Monday. I was not able to leave it today and get a loaner until mines is ready. I have to make the almost 2-hour drive back to tupelo Monday just to leave my vehicle and get a loaner. Why couldn't I have left it today and gotten the loaner? I guess that's the consequence for purchasing a used vehicle and not a new one. Well, I guess I will see what Monday brings. I will be back with an update.
I feel unfairly treated and a lot of racism. It is what it is! I wish I could give the vehicle back. The car lots may be one entity but do not act like it. They are very separated.

Kellie M.

Weir, MS

09/23/2022

Category: Service

Horrible customer and business service.

Caitlyn F.

Broken Arrow, OK

09/20/2022

Category: Service

Drivers error at this dealership but a recall and free quick service back in my hometown

So I left a review already but here’s an update. After two months of my car sitting at this dealership and supposedly running tests and sending in a request for new engine it was denied and they would not quit badgering me (after they would answer my phone calls after asking for updates) for me to sell it to them for 2 grand and that’s ot.. I said no and had it shipped back to me, took it to the Hyundai dealership here in Tulsa ok and it’s only taken them 1-2 weeks to have my request for a new engine because of a recall accepted and they ordered the new parts and are fixing it for free! This dealerships horrible.

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