Reviews
JP
JEREMY P.
Hopkins, MN
Chevrolet Avalanche
Verified Customer
Long time Customer, Great Place You Can Trust!
Quick and accommodating. Hard to find these days.
Recommended
JS
JAY S.
Minetonka Mls, MN
Subaru Outback
Verified Customer
Great Service
Bauer was very responsive to our need to have hitch installed on short notice in our new Subaru Outback. They worked us into their schedule and got it done as promised at a competitive price. I’d recommend them to any of my friends and neighbors
Recommended
WP
WENDY P.
Hopkins, MN
Toyota RAV4
Verified Customer
Friendly Service
Timely service by a friendly technician.
Recommended
BF
BARBARA F.
Minneapolis, MN
Subaru Forester
Verified Customer
Efficient work and a fair price
Very pleased with the work done by Bauer. Waited only a short time and got the job done at a fair price
Recommended
Mike B. from Bauer's Custom Hitches & Auto Repair responded on 09/17/2020
Subaru's are cars we do hitch installs on multiple times every week. We are glad our mechanics experience and speed were able to get you on the road faster! We appreciate the great review and look forward to see you next time!
Thanks, The Bauer's Team
LH
LAURA H.
Waconia, MN
Ford F-150
Verified Customer
Quick diagnosis and fix
Our truck was making an awful fluttering sound the way it had when we had to replace the engine. We took it to Bauer's who quickly diagnosed the problem and fixed it. They also caught that one of our tires was very worn and put the spare on before we left. Great service!
Recommended
Mike B. from Bauer's Custom Hitches & Auto Repair responded on 09/17/2020
We suggest our mechanics to anyone because their knowledge and experience brings us ahead of the game. We appreciate the great review and look forward to seeing you next time!
Thanks, The Bauer's Team
JB
JIM & CAROL B.
Minetonka Mls, MN
Ford Ranger
Verified Customer
Mike Bauer is a friend
The owner is a man of character, a resident of the community, and good to deal with.
Recommended
Mike B. from Bauer's Custom Hitches & Auto Repair responded on 09/17/2020
We always strive to help our neighborhood and community and that's why we look forward our local residents coming back time and again. Thanks for the great review and look forward to seeing you next time.
Thanks, The Bauer's Team
JW
JEANNIE W.
Minneapolis, MN
Toyota Matrix
Verified Customer
Very friendly, caring service.
Owner and staff were very helpful in explaining and fixing my car problem
Recommended
Mike B. from Bauer's Custom Hitches & Auto Repair responded on 09/17/2020
We appreciate the great review and look forward to helping you with your future auto repair needs! I hope our technicians can help keep your car running great!
Thanks, The Bauer's Team
KP
Kathy P.
Minneapolis, MN
Hyundai Sonata
Verified Customer
Kathy said it was frustrating from start to finish. She stated that there was no instruction as to how to install the hitch, the staff that attended to her was very rude, no sitting room, it took 4 hours to finally hitch, and no one told her it would take that long. She added that the service was very unsatisfactory, and there was no customer service at all.
GY
GARY Y.
Wayzata, MN
Honda CR-V
Verified Customer
Receiver hitch installed
Hitch was installed in 20 minutes
Would be nice to have better waiting area currently bench outside and a folding chair inside .
Would be nice to have better waiting area currently bench outside and a folding chair inside .
Recommended
Mike B. from Bauer's Custom Hitches & Auto Repair responded on 09/17/2020
We appreciate the great review and we are working to grow our space to help give our customers better waiting options in the near future. We hope you can see you next time you're looking for help with any of your hitch needs.
Thanks, The Bauer's Team
Verified Customer
Hopkins, MN
Subaru Outback
Verified Customer
Great service & communication!
All the guys I dealt with at Bauer’s were helpful, professional, explained everything and installed my hitch perfectly, thanks!!!
Recommended
Mike B. from Bauer's Custom Hitches & Auto Repair responded on 09/17/2020
We appreciate the great review and look forward to serving your future hitch needs!
Thanks, The Bauer's Team
Verified Customer
Eden Prairie, MN
Toyota RAV4
Verified Customer
Does not care about Covid
I’ll start by saying that the staff here is very friendly and were quick to respond. The hitch was installed as promised and works great.
My only complaint is the staff’s lack of safety during this pandemic. A sign on the door says “masks required,” yet not a single staff member was wearing masks. One had a mask on but kept it on his chin. I’m extremely disappointed at their obvious disregard for Covid and their own Covid rules. This speaks volumes about their genuine care for their customers... have they even considered those that are are high risk or immunocompromised? Do better, Bauer.
My only complaint is the staff’s lack of safety during this pandemic. A sign on the door says “masks required,” yet not a single staff member was wearing masks. One had a mask on but kept it on his chin. I’m extremely disappointed at their obvious disregard for Covid and their own Covid rules. This speaks volumes about their genuine care for their customers... have they even considered those that are are high risk or immunocompromised? Do better, Bauer.
Recommended
MW
mark w.
Osseo, MN
Jeep Cherokee
Verified Customer
2017 Jeep Cherokee Hitch Installation
If you need a hitch installed I highly recommend Bauer Custom Hitch. They provided a quote within a couple of minutes and were able to install get the the parts and install A couple of days later.
Recommended
CM
CHUCK M.
Chanhassen, MN
BMW X5
Verified Customer
Excellent workmanship. Shay is outstanding mechanic/installer.
Although we had to reschedule due to delay in receiving the part and person out sick, it was absolutely worth it.
The workmanship and attention to detail, including the low profile look of the hitch on our BMW X5 is excellent.
And, at almost half the price of what BMW quoted us to install a hitch!
The workmanship and attention to detail, including the low profile look of the hitch on our BMW X5 is excellent.
And, at almost half the price of what BMW quoted us to install a hitch!
Recommended
TE
TASHA E.
Hopkins, MN
Chevrolet Equinox
Verified Customer
Very personable & knowledgeable with good prices for hitch equipment
Owner was able to find the multi-use ball mount that I've been trying so hard to find! I needed one that could tow a trailer while using my bike rack. Took only a few days to arrive (he had to order it). Before I paid for it, he wanted to ensure it was the perfect fit for my vehicle, especially how high the ball was to the ground. Engaged in small talk while gladly offering his knowledge on hitches, ball mounts, towing equipment, ect.
Recommended
KT
KATELYN T.
Minneapolis, MN
Hyundai Tucson
Verified Customer
Very quick and fair price
I had a hitch receiver put on my suv. Very quick service for a very fair price.
Recommended
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