Bauer's Custom Hitches & Auto Repair

Kathy said it was frustrating from start to finish. She stated that there was no instruction as to how to install the hitch, the staff that attended to her was very rude, no sitting room, it took 4 hours to finally hitch, and no one told her it would take that long. She added that the service was very unsatisfactory, and there was no customer service at all.

Hitch was installed in 20 minutes
Would be nice to have better waiting area currently bench outside and a folding chair inside .

All the guys I dealt with at Bauer’s were helpful, professional, explained everything and installed my hitch perfectly, thanks!!!

I’ll start by saying that the staff here is very friendly and were quick to respond. The hitch was installed as promised and works great.

My only complaint is the staff’s lack of safety during this pandemic. A sign on the door says “masks required,” yet not a single staff member was wearing masks. One had a mask on but kept it on his chin. I’m extremely disappointed at their obvious disregard for Covid and their own Covid rules. This speaks volumes about their genuine care for their customers... have they even considered those that are are high risk or immunocompromised? Do better, Bauer.

If you need a hitch installed I highly recommend Bauer Custom Hitch. They provided a quote within a couple of minutes and were able to install get the the parts and install A couple of days later.

Although we had to reschedule due to delay in receiving the part and person out sick, it was absolutely worth it.
The workmanship and attention to detail, including the low profile look of the hitch on our BMW X5 is excellent.
And, at almost half the price of what BMW quoted us to install a hitch!

Owner was able to find the multi-use ball mount that I've been trying so hard to find! I needed one that could tow a trailer while using my bike rack. Took only a few days to arrive (he had to order it). Before I paid for it, he wanted to ensure it was the perfect fit for my vehicle, especially how high the ball was to the ground. Engaged in small talk while gladly offering his knowledge on hitches, ball mounts, towing equipment, ect.

I had a hitch receiver put on my suv. Very quick service for a very fair price.

Mechanic is very knowledgeable and helpful. Overall great service provided

I was able to get an appointment before my next trip to the lake. Wonder and very fast service.

They were able to squeeze me in to put a hitch on my car so i could take the bikes on my trip up north for the 4th of July. That is my 3rd hitch install there. They did both my service vehicles as well over the years.

Professional treatment from start to finish. No extra charge when a hitch installation complication added half an hour of labor to the job.

Mike and his team are truly great! Beautiful hitch and perfect installation! None better!

All staff members were very communicative and thorough. I really appreciated their flexibility and know-how.

Installed a hitch - everything went off without a hitch! This is the 3rd one they have installed for me.