Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

938 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.0555556/5Overall Rating 4.0555556/5Overall Rating 4.0555556/5Overall Rating 4.0555556/5rating 4.0555556
Original
Overall Rating 1.9999967/5rating 1.9999967rating 1.9999967rating 1.9999967rating 1.9999967
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


CG
Curtis G.
Santa Rosa Beach, FL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Fast and professional service
As always, a perfect experience. Lamar took care of getting the car in and out quickly with no issues. There is no reason to have your Hyundai serviced anywhere else. Everyone is helpful and respectful and can be counted on to be the best.
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/18/2018

THANK YOU VERY MUCH FOR YOUR GREAT REVIEW! WE ARE GLAD TO SERVICE YOUR VEHICLE AND HAVE YOU LEAVE HERE A HAPPY CUSTOMER!

Amber Johnson
Customer Service Representative
850-785-1591

SM
Steven M.
Panama City Beach, FL
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Brake and rotors
They did a great job and the services department was excellent
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/18/2018

THANK YOU SO VERY MUCH FOR YOUR GREAT REVIEW! WE LOOK FORWARD TO SERVICING YOUR VEHICLE IN THE FUTURE!

Amber Johnson
Customer Service Representative
850-785-1591

EP
Emmanuel P.
Panama City Beach, FL
2012 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2018 Category: Service
Good place
Matt and Lamarr are awesome. Fast service.
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/18/2018

THANK YOU FOR YOUR REVIEW! WE ARE CURRENTLY WORKING ON UPDATING THE SERVICE LOUNGE AND AMENITIES FOR OUR CUSTOMERS. WE HOPE TO SEE YOU NEXT TIME YOUR VEHICLE NEEDS SERVICING!

Amber Johnson
Customer Service Representative
850-785-1591

Anonymous avatar
Verified Customer
Freeport, FL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Great Service
Great service and friendly professional staff
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/18/2018

THANK YOU SO VERY MUCH FOR YOUR GREAT REVIEW! WE LOOK FORWARD TO SERVICING YOUR VEHICLE IN THE FUTURE!

Amber Johnson
Customer Service Representative
850-785-1591

KW
Karole W.
Panama City, FL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Oil change, tire rotation
Employees ALWAYS make the difference. Lamarr was polite and helpful.
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/18/2018

THANK YOU SO VERY MUCH FOR YOUR REVIEW AND WE LOOK FORWARD TO SERVICING YOUR VEHICLE IN THE FUTURE!

Amber Johnson
Customer Service Representative
850-785-1591

DH
Donn H.
Panama City Beach, FL
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service dept
Always treated me like I was the only customer they had. Very professional and I will be a customer forever.
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/18/2018

THANK YOU VERY MUCH FOR YOUR GREAT REVIEW AND WE LOOK FORWARD TO SERVICING YOUR VEHICLE IN THE FUTURE!

Amber Johnson
Customer Service Representative
850-785-1591

AJ
Avna J.
Panama City Beach, FL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
service
Quick service, helpful advisor
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/14/2018

THANK YOU SO VERY MUCH FOR YOUR GREAT REVIEW!

Amber Johnson
Customer Service Representative
850-785-1591

JF
John F.
Panama City Beach, FL
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Great customer service
Highly recommend Bay Hyundai service department
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/07/2018

THANK YOU VERY MUCH FOR YOUR GREAT REVIEW! 

Amber Johnson
Customer Service Representative
850-785-1591

AM
Arlen M.
Ozark, AL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
.
Superb, as usual
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/06/2018

THANK YOU VERY MUCH FOR YOUR GREAT REVIEW! WE LOOK FORWARD TO SERVICING YOUR VEHICLE IN THE FUTURE!

Amber Johnson
Customer Service Representative
850-785-1591

RW
Roland W.
Kinard, FL
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Courtesy and quick service
Very courteous and the service is quick
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/04/2018

WE WANT TO THANK YOU FOR YOUR GREAT REVIEW! HERE AT BAY WE ARE VERY GLAD TO TAKE CARE OF YOUR VEHICLE AND HAVE YOU LEAVE PLEASED WITH YOUR SERVICE!

Amber Johnson
Customer Service Representative
850-785-1591

MC
Michael C.
Lynn Haven, FL
2017 Hyundai Santa Fe S
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2018 Category: Service
Friendly
The staff was eager to get the work done although it was just a minor issue.
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/04/2018

THANK YOU FOR YOUR REVIEW, WE ARE STRIVING TO PROVIDE GREAT SERVICE AND ACHIEVE HIGH SCORING REVIEWS. WE WOULD LIKE TO KNOW WHAT WE CAN DO TO MAKE YOUR VISIT WITH US BETTER FOR YOU.

Amber Johnson
Customer Service Representative
850-785-1591

MB
Matthew B.
Niceville, FL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Easy Visit
As usual, Matthew took excellent care of me. With 60,000 mile service coming up, he informed me ahead of time about what the techs would be servicing as well as the cost. With those details in mind, I know what to look for when that time comes. Always appreciative of the way Matthew communicates with me.
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/04/2018

WE APPRECIATE YOU GIVING US A GREAT REVIEW! MATTHEW IS DILIGENT AT SERVICING HIS CUSTOMERS WITH CARE! WE LOOK FORWARD TO TAKING CARE OF YOUR VEHICLE NEXT TIME YOU VISIT US AT BAY!

Amber Johnson
Customer Service Representative
850-785-1591

TC
Tiffanie C.
Panama City, FL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Great service
They did a real good job of fixing my car
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AMBER J., CUSTOMER SERVICE REPRESENTATIVE from Bay Hyundai responded on 06/04/2018

THANK YOU FOR YOUR GREAT REVIEW! WE ARE SO GLAD YOU RECEIVED GOOD SERVICING ON YOUR VEHICLE! 

Amber Johnson
Warranty Administrator
850-785-1591

Anonymous avatar
Verified Customer
Panama City, FL
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018 Category: Service
The staff and the attention given to the vehicles
Excellent staff and service
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SHAWNA A., WARRANTY ADMINISTRATOR from Bay Hyundai responded on 05/28/2018

THANK YOU FOR YOUR GREAT REVIEW AND WE LOOK FORWARD TO SERVICING YOUR VEHICLE NEXT TIME YOU NEED US!

SHAWNA M. ANDERSON
WARRANTY ADMINISTRATOR
anderson.baycars@gmail.com
850-785-1591 EXT 470

BT
Brett T.
Panama City Beach, FL
2015 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Quality Service
Great customer care
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SHAWNA A., WARRANTY ADMINISTRATOR from Bay Hyundai responded on 05/28/2018

THANK YOU SO VERY MUCH FOR YOUR GREAT REVIEW!

SHAWNA M. ANDERSON
WARRANTY ADMINISTRATOR
anderson.baycars@gmail.com
850-785-1591 EXT 470

CM
Charles M.
Panama City, FL
2012 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Service
Very good service
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SHAWNA A., WARRANTY ADMINISTRATOR from Bay Hyundai responded on 05/28/2018

THANK YOU FOR YOUR GREAT REVIEW! COME BACK TO SEE US WHEN YOU NEED SERVICE AGAIN!

SHAWNA M. ANDERSON
WARRANTY ADMINISTRATOR
anderson.baycars@gmail.com
850-785-1591 EXT 470

DD
Daniel D.
Lynn Haven, FL
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Excellent Customer Service
I have been coming to Bay Hyundai to service all of my vehicles for years now, and the primary reason is the service writer Mathew. He is ALWAYS excellent, friendly and courteous. He keeps me up to date on recommended services that are coming, but never makes my feel pressured to have the work performed. He is always accommodating, willing to work with me on scheduling or having a driver ready to drop me off wherever I need to be. At the end of the day I can say that Mathew's customer service has always been top notch, keeps me satisfied, and keeps me coming back.
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SHAWNA A., WARRANTY ADMINISTRATOR from Bay Hyundai responded on 05/28/2018

THANK YOU FOR YOUR GREAT REVIEW! WE ARE GLAD THAT YOU ARE SATISFIED WITH YOUR SERVICE ADVISOR MATTHEW'S TOP NOTCH CUSTOMER SERVICE!

SHAWNA M. ANDERSON
WARRANTY ADMINISTRATOR
anderson.baycars@gmail.com
850-785-1591 EXT 470

Anonymous avatar
Verified Customer
Panama City Beach, FL
2013 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
They listen, and try to help out in any way
Whether I need an oil change or extensive service, Bay Hyundai is my first choice. Everyone is helpful, courteous and professional.
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SHAWNA A., WARRANTY ADMINISTRATOR from Bay Hyundai responded on 05/25/2018

WE APPRECIATE YOUR GREAT REVIEW AND LOOK FORWARD TO SERVICING YOUR VEHICLE IN THE FUTURE!

SHAWNA M. ANDERSON
WARRANTY ADMINISTRATOR
anderson.baycars@gmail.com
850-785-1591 EXT 470

AR
Anthony R.
Panama City, FL
2010 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Friendly efficient service
Serviced as promised in a friendly manner.
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SHAWNA A., WARRANTY ADMINISTRATOR from Bay Hyundai responded on 05/25/2018

THANK YOU VERY MUCH FOR YOUR GREAT REVIEW! WE ARE GLAD YOU ENJOYED YOUR SERVICE AT BAY!

SHAWNA M. ANDERSON
WARRANTY ADMINISTRATOR
anderson.baycars@gmail.com
850-785-1591 EXT 470

AD
Anthony D.
Panama City, FL
2014 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2018 Category: Service
problems
unsure of capability
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SHAWNA A., WARRANTY ADMINISTRATOR from Bay Hyundai responded on 05/24/2018

THANK YOU FOR THIS REVIEW! WE SINCERELY APOLIGIZE FOR THE ISSUE THAT YOU HAVE EXPERIENCED WITH YOUR VEHICLE INSPECTION!

SHAWNA M. ANDERSON
WARRANTY ADMINISTRATOR
anderson.baycars@gmail.com
850-785-1591 EXT 470