Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

333 Reviews

99% Would Recommend
Latest Review 23 days ago

Reviews


ZB
Zeb B.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2016 Category: Service
Spoke with Katie. She said the business is very honest, dependable with reasonable prices. She appreciates how ET always tries to get her right in when she is needing service.
This review was collected via phone interview by Customer Research Inc.

S
Steve
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2016 Category: Service
Spoke with Steve. He said the business told him he needed a part replaced on his vehicle but after they looked at it, the part did not need to be replaced.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2016 Category: Service
Mike said they did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

CW
Cleriece W.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Service
Cleriece said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

JJ
Joyce J.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Service
Joyce said she had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

RL
Raymond L.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Service
Raymond said they provided good service and did an excellent job.
This review was collected via phone interview by Customer Research Inc.

AK
Alex K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2016 Category: Service
Alex said she had an issue with her vehicle's bumper but they're repairing it.
This review was collected via phone interview by Customer Research Inc.

TF
Tim F.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2016 Category: Service
Spoke with Martha. She said she is very pleased with the service the business provides, she takes all her vehicles there. As a woman she appreciates how they speak to her clearly and intelligently about her vehicle. They make her feel comfortable.
This review was collected via phone interview by Customer Research Inc.

KI
Kent I.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2016 Category: Service
Kent said he likes this business because they work well with his insurance company.
This review was collected via phone interview by Customer Research Inc.

RG
Robin G.
Chesapeake, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Service
Robin said this business had a new group of employees at the facility. Customers get to the facility, fill out forms, and the employee know exactly what service they need to provide. This business did not have that before, and she wants them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

RR
Ray/kaitlin R.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2016 Category: Service
Ray said they seemed to be above average.
This review was collected via phone interview by Customer Research Inc.

KG
Kate G.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2016 Category: Service
Kate said they did what they said they would do and for a good price.
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2016 Category: Service
Mary said this business provided a smooth experience from start to finish and set up future services for her.
This review was collected via phone interview by Customer Research Inc.

JE
John E.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2016 Category: Service
Spoke with Alice. She said the business is great. The employees are terrific and very considerate.
This review was collected via phone interview by Customer Research Inc.

HC
Holly C.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Holly said everything was done in a timely manner by this business. The personnel were polite and the work was done well.
This review was collected via phone interview by Customer Research Inc.

BH
Ben H.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Ben said his experience at this business was fairly easy and painless. They were good at fitting his vehicle in.
This review was collected via phone interview by Customer Research Inc.

EB
Elizabeth B.
Princeton, NJ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2016 Category: Service
Spoke with Kimball. He said the business was responsive and seemed to work well with the insurance company. They were polite and did a reasonably good job.
This review was collected via phone interview by Customer Research Inc.

FM
Frank M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Service
Frank said on his initial call to this business inquiring about bringing his vehicle there he was provided with a lot of information. When he brought his vehicle there he was given multiple options for repairs and what would be best financially for him. He said he did not feel pressured to do anything and now his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

AM
Amanda M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016 Category: Service
Spoke with Amanda's husband. He said the personnel of the business was helpful and had great communication.
This review was collected via phone interview by Customer Research Inc.

JW
Jasmine W.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Jasmine said Raymond provided amazing service and their shuttle was convenient.
This review was collected via phone interview by Customer Research Inc.