Baytown Auto Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(469 Reviews)

96% Would Recommend
Latest Review over 1 year ago

Reviews


DD
Deryle D.
TX
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/04/2013 Category: Collision
Deryle said his overall experience was not satisfactory because he is still waiting for a brand new GM fender. The aftermarket fender they used caused a gap around his headlights. He was not kept adequately informed because they didn't call him about the progress of the repair. His wife communicated with the insurance company. He said he was not satisfied with the estimator because she did not return his call or tell him how the repairs were progressing. He would not recommend the business because his fender has gaps. They did not keep him informed and when he called, they did not call back.

LW
Leldon W.
TX
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2013 Category: Collision
Leldon said the repair was slow. The vehicle was at the facility for over a month. He said he believes there were some insurance delays.

KD
Karra D.
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2013 Category: Collision
Karra said there was a 1 to 2 week delay and the business told her it was because of parts.

JH
Joseph H.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2013 Category: Collision
Spoke with Ms. Joseph H. She stated she did not have any problems with the level of repair services and support she received. The staff performed a nice job.

RH
Russell H.
TX
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2013 Category: Collision
Russell said the repair took too long. The vehicle was delayed 1 week. This business did not call or email to alert Russell of the delay. Russell said the emails were not effective in communicating anything about the delay. The emails were effective in telling what steps were being taken to repair the vehicle.

DG
Daisy G.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2013 Category: Collision
Daisy said so far, her vehicle has been repaired pretty well. She plans to return for a tune-up or something, because it needs it. Her husband has not had a chance to take a look. When the business repaired the vehicle a couple weeks ago, they damaged the bumper. That is why she took it back for this visit. Since they caused it, she didn't have to pay for these repairs. She was not kept adequately informed and was not satisfied with their communication because she didn't hear from them. They told her they would be in touch. They say they'll call her step-by-step, but they didn't. If they're too busy to do it, then they shouldn't promise. She called the manager, Mr. Arnold to find out when the vehicle would be finished. He did call her back once.The only thing she had to pay was a $50 deductible for a rental vehicle. If she'd known about the $50 deposit in advance, she would have gone without the rental. She owns another working vehicle and could have arranged for someone to pick her up. She was the first customer to arrive for the day, but she was the last person whose vehicle was released.The receptionist said she didn't realize the mechanic put her keys up. Daisy said knew what the deal was and that she saw the game for what it was, so that was okay.

MS
Mary S.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2013 Category: Collision
Mary said this business did a good job.

TO
Telly O.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2013 Category: Collision
Telly said they were great. They did a good job.

WP
Walter P.
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2013 Category: Collision
Spoke with Sylvia. Sylvia said that it took a long time for her vehicle. She said that she was not given a time frame when the vehicle would be finished. Sylvia said that she was not kept informed.

YM
Yolanda M.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2013 Category: Collision
Yolanda said this business did the work pretty quickly.

KB
Kelly B.
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2013 Category: Collision
Kelly said the business kept her vehicle for a month. They told her that it was late because they had to order parts and the ones that came had the wrong VIN number on them, so they had to be returned. She said she was not kept informed about her vehicle, she had to contact the business. She said she was not given an estimate, the business just started the work.

GB
George B.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2013 Category: Collision
George said this business repaired his vehicle to his satisfaction and they were prompt. He said he appreciated the good custmer service this business provided.

JL
Jeff L.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2013 Category: Collision
Jeff said he is a repeat customer.

RL
Ray L.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2013 Category: Collision
Spoke with Roy. He said the customer service was great and he appreciated their help.

SH
Shirley H.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2013 Category: Collision
Shirley said the staff was polite and helpful. Her vehicle is pearl white and she said she believed that was a really hard color to match but they matched it perfectly. The representative was kind enough to wait after hours for her to arrive to pick up her vehicle.