Baytown Auto Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(469 Reviews)

96% Would Recommend
Latest Review over 1 year ago

Reviews


LF
Linda F.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2013 Category: Collision
Spoke with Steven. He said this facility was very helpful and they gave him the right answers to his questions. The vehicle was ready almost a week late and he doesn't know the reason for the delay. They were very nice and they treated him well.

RL
Richard L.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2013 Category: Collision
Richard said the quality of work was good. He stated he was never able to get a hold of anyone nor was contacted back when he called. He went into the business a couple of times to find out the status of his vehicle.

CP
Cody P.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2013 Category: Collision
Cody said the business kept him informed during the repair process and the service was great.

MW
Michelle W.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2013 Category: Collision
Michelle said she's very happy with the business and her vehicle looks good.

JW
Jeff W.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2013 Category: Collision
Jeff said he was happy with his experience and the service was quick.

LL
Larry L.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2013 Category: Collision
Spoke with Tony. She said they are excellent. She's really happy with them. They do really good work. They always keep in contact with her as to what's going on. They are pleasant to work with.

RS
Ronald S.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2013 Category: Collision
Ronald said this business is the best. They helped him and were cooperative with him. It is easy to work with them. There was no need to be informed as he waited for the work to be completed. He suggested they keep up the good work.

MP
Maria P.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2013 Category: Collision
Maria said they gave excellent service. It took about 1 week longer than promised because they decided the first paint job was not the quality they wanted so they repainted it. Jaime was excellent at everything.

EP
Ellen P.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2013 Category: Collision
Ellen said the vehicle turned out beautiful. It was a few days late due to a parts delay. She added Jim Glass is a wonderful person.

AR
Annmarie R.
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2013 Category: Collision
Annmarie said the business had to complete some additional repairs on the vehicle after she test drove it. She said they didn't fix everything to her liking the first time so they had to redo them.

NM
Neil M.
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/04/2013 Category: Collision
Neil said he has a small issue with the customer service at this business. He noted that one of the staff he dealt with was rude to him and rubbed him the wrong way. He was not kept informed throughout the repairs and had to be the one to call and then wait for this business to return his call. After finally getting his vehicle he noticed that his rear bumper panel is crooked or loose fitting. He has been trying to get in touch with the manager of this business for over two weeks and the manager has not returned his call yet. He has finally given up and will visit another body shop near his home since the insurance company guaranteed the work of this business. He was originally told that the work would only take 14 days for 6 hours of labor and paint work. It took almost 40 calendar days to get his vehicle back. This business called him one day prior to completing the work to let him know his vehicle was ready but when he inspected the running board to see if it would support his weight, it did not. This business had to rush order the part so they could repair his vehicle. They were able to deliver his vehicle to him the next day. He stated that the personnel treated him well up to the day that he went to get his vehicle and the running board had to be replaced. The staff member that day was rude to him and unprofessional. He will not be recommending this business to others for the reasons mentioned.

LH
Luesita H.
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2013 Category: Collision
Luesita said she really like how easy it was to communicate with the business and if she contacted them, they returned her call.

CC
Carlos C.
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2013 Category: Collision
Carlos said this business did a good job but they took longer than he expected they would. His vehicle was ready about one day later than the promise time because there was more work to do than they expected.

AT
Alberta T.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2013 Category: Collision
Alberta said this business was real helpful. She mentioned the insurance company delayed the process 4 to 5 weeks because they would not authorize the way this business wanted to repair the vehicle.

GM
George M.
TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2013 Category: Collision
George said they did a great job. He used this business because he purchased his vehicle from the dealership associated with it and they were so courteous.