Review for Baytown Auto Collision Center
Christopher C. on 08/01/2012
Christopher stated he was not the one who dropped off the vehicle or kept track of its readiness, so he said he doesn't know if it was ready on time or if personnel were informative. After he got his vehicle back, he noticed scratch marks from tooling where his bedside was clamped to the truck during service work. He went back to the business and was told that was the best they could do. He went back again and said the work was not factory quality. The business fixed the scratches, so he concluded the personnel were being lazy. When he was livid, he did notice that the personnel kept their cool and did not make things worse. He would not recommend them due to this experience.
Service Date: 07/30/2012
Review Created: 08/01/2012
This review was collected via phone interview by Customer Research Inc.
Sonia P. at Baytown Auto Collision Center responded on 08/03/2012
Mr. Calisle is correct we did miss the scratches and the estimator informed the insurance company and received no approval. Our shop took care of those scratches and he is completely satisfied.