Review for Baytown Auto Collision Center
Shawn M. on 08/24/2012
Shawn said he was satisfied with the quality of work after he had them make adjustments and complete the work correctly. The repairs were delayed by three weeks because each time they called to say the vehicle was ready, he would go to check it and find things that had not been done. The panels were not lined up right, the wheels were not aligned and a wheel was bent. He had to tell them three times about the bent wheel. The front-end alignment is loose, but he will take the vehicle elsewhere to have it corrected. He was not kept informed until the last three days when he heard from Sonia almost daily. They had the vehicle for five weeks and in all that time he received only three texts. The estimate was for $4,800 but the final cost was $7,200. Four change orders were submitted to the insurance company. They forgot to include the paint blend for the bumper, hood and door. Sonia and the other lady were very nice, but he was not pleased with the way he was treated by the porter. The porter was talking about how he hot rods customers' vehicles. When the vehicle was brought out, he mentioned it was one he had been hot roding. He said it was a joke but Shawn stated he did not find it to be funny or professional. There was no real communication until the end of the process, as was previously mentioned. He will not recommend the business due to this experience.
Service Date: 08/16/2012
Review Created: 08/24/2012
This review was collected via phone interview by Customer Research Inc.
Sonia P. at Baytown Auto Collision Center responded on 08/27/2012
Mr. Macyko was correct on the vehicle being in our shop longer than we all anticipated due to insurance delay for addtional repairs not appoved previously and payments to shop. The vehicle was inspected by the customer before the vehicle was ready and the shop addressed all of his concerns before he picked up the vehicle. The porter was from another department and this was addressed with that employee on professionalism in the work place.