Review for Baytown Auto Collision Center
Luke C. on 07/30/2011
Luke said when he got his vehicle back it was still damaged and there were chips in the paint. It was nowhere near repaired. He rated his overall experience a zero. When they left the business, the vehicle was making a rattling noise. They returned it to the business. They took a look under the vehicle and told them they would have to go to a welder and fix the heat shield. He was not satisfied with the quality of the repair for the reasons mentioned. He was not kept informed during the visit because he was the one who had to call in and get information. He also was supposed to get text messages from the business, but he got them after he received his vehicle. The person who did his estimate was from his insurance company, and they did not do a good job because the business found additional damage on the vehicle. He was not satisfied with the treatment he received from the personnel because the guy who delivered his vehicle was rude. He mentioned the adjuster and manager were really nice. He would not recommend this business for the reasons mentioned.
Service Date: 07/26/2011
Review Created: 07/30/2011