Review for Baytown Auto Collision Center
Daisy G. on 01/31/2013
Daisy said so far, her vehicle has been repaired pretty well. She plans to return for a tune-up or something, because it needs it. Her husband has not had a chance to take a look. When the business repaired the vehicle a couple weeks ago, they damaged the bumper. That is why she took it back for this visit. Since they caused it, she didn't have to pay for these repairs. She was not kept adequately informed and was not satisfied with their communication because she didn't hear from them. They told her they would be in touch. They say they'll call her step-by-step, but they didn't. If they're too busy to do it, then they shouldn't promise. She called the manager, Mr. Arnold to find out when the vehicle would be finished. He did call her back once.The only thing she had to pay was a $50 deductible for a rental vehicle. If she'd known about the $50 deposit in advance, she would have gone without the rental. She owns another working vehicle and could have arranged for someone to pick her up. She was the first customer to arrive for the day, but she was the last person whose vehicle was released.The receptionist said she didn't realize the mechanic put her keys up. Daisy said knew what the deal was and that she saw the game for what it was, so that was okay.
Service Date: 01/30/2013
Review Created: 01/31/2013
This review was collected via phone interview by Customer Research Inc.