Review for Baytown Auto Collision Center
Claudia H. on 05/13/2011
Claudia said her overall experience with them could've been improved. There is a strip of plastic on the passenger?s windshield that's not on tight. It flaps when she drives. She tried to push it down, but it won't stay. The rest of the repair was fine. She had no communication with them for 2 weeks. After she called and spoke with the manager, it did improve. Her vehicle wasn't ready when promised it was a month late. She wasn't kept adequately informed until she called and spoke with the manager. Communication improved after that. She had no shop communication. She wouldn't recommend them to others. She said she doesn't think they've ever worked on a Lexus before. The tow truck driver recommended them, and gave her their card.
Service Date: 05/11/2011
Review Created: 05/13/2011
This review was collected via phone interview by Customer Research Inc.
Sonia P. at Baytown Auto Collision Center responded on 05/25/2011
Claudia is absolutely right about communication. waiting for her insurance company and assuming they were speaking with her was not acceptable. i had to speak with her personally and get estimator back on track . it did take three supplement request to company before we got her new Lexus fenders authorized.molding was not in accident apprasial , but we should caught it. has been attached after her return visit.i came here to take over as GM here from Toyota / Lexus and was certified there through indepth training. i'm sure her frustration with that comment was from our poor communication.