Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1318 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.7142834/5Overall Rating 4.7142834/5Overall Rating 4.7142834/5Overall Rating 4.7142834/5rating 4.7142834
Original
Overall Rating 2.05714/5Overall Rating 2.05714/5rating 2.05714rating 2.05714rating 2.05714
93% Would Recommend
81% Business Response
Latest Review about 8 hours ago

Reviews


PL
Philip L.
Baytown, TX
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Great people, quality workmanship
Sunroof on Genesis was "ajar" and appeared that it would leak if not repaired. Was greeted on phone with positive person, able to schedule appointment for next morning. Work was completed sooner than expected (was told 7 hours, they were able to add additional tech to job and completed in less than 4 hours). Have always had positive experiences at Baytown Hyundai.
Richard H., Service Director from Baytown Hyundai responded on 08/02/2016

thank you 

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


KL
Kimberly L.
Highlands, TX
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2016 Category: Service
Timely and courteous
Great experience
Tim S., Fixed Ops Director from Baytown Hyundai responded on 08/01/2016

Kimberly,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021

JG
Jim G.
Mont Belvieu, TX
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016 Category: Service
Great Customer Service
Everyone is always very nice and informative. We always feel like the maintenance team gives quality advice and never pushy about making the repair.
Richard H., Service Director from Baytown Hyundai responded on 07/27/2016

thanks

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


WG
William G.
Houston, TX
2011 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016 Category: Service
My recent service visit
I went to the dealership the next day, immediately greeted by Char, I showed her the handle, and she & a technician walked to the car, determined what was needed & ordered the appropriate parts. The day it was due to be installed, Char called from her personal cell phone, on the way to hospital due to injury the previous day. The part had arrived, but was blemished & she sent it back to the paint shop. You should do whatever is necessary to do two things: get rid of that damn voice mail and get additional qualified help to assist Char and any other personnel at the dealership. She is a priceless asset!
My Hyundai vehicles have been serviced by your dealership ever since your dealership opened. I do not plan to go anywhere else. Thank You
Richard H., Service Director from Baytown Hyundai responded on 07/27/2016

thanks

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


Verified Customer
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2016 Category: Service
Great
Went there for my car service. They explained me in detail and was happy with their service.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/25/2016

Thanks for your feedback.

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Crosby, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Same great service
Great service and friendly people.
Richard H., Service Director from Baytown Hyundai responded on 07/21/2016

thanks

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


Verified Customer
Crosby, TX
2007 Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2016 Category: Service
Fast and friendly
Charlotte is one of the nicest service personnel we have ever dealt with!
Richard H., Service Director from Baytown Hyundai responded on 07/21/2016

thank you very much

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


KB
KASI B.
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2016 Category: Service
Friendly service
Baytown Hyundai is so fast and everyone is so friendly.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/19/2016

Kasi,
   Thanks for your feedback.

Tim Shipe
Fixed Ops Director
832-446-4021

Verified Customer
Houston, TX
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016 Category: Service
Loved the service
Professional
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/18/2016

Thanks for your feedback,

Tim Shipe
Fixed Ops Director
832-446-4021

EB
Esteban B.
Crosby, TX
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016 Category: Service
Service department
Five star
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/18/2016

Esteban,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021

WA
William A.
Baytown, TX
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016 Category: Service
E A S Y
It's so easy to make an appointment and easier still once you are at the dealership, in and out in no time and treated like a person
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/18/2016

William,
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021

JC
Jamie C.
Winnie, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
....
....
Richard H., Service Director from Baytown Hyundai responded on 07/15/2016

thanks

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


BM
Barbara M.
Mont Belvieu, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2016 Category: Service
Efficient and respectiful
Well done
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/12/2016

Barbara, 
     Thanks for your feedback. 

Tim Shipe
Fixed Ops Director
832-446-4021

CS
Catherine S.
Houston, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016 Category: Service
Always communicate and work to make me happy.
They took care of my service and corrected a mistake made earlier with nothing but an apology and the correct service.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/11/2016

Catherine,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021

MK
Michael K.
Beaumont, TX
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2016 Category: Service
Professional Service
Staff was friendly. Lounge was very nice. Service was timely and professional. Great communications. Service Manager found items which needed attention under warranty. I will be coming back and this dealer is 50 miles from my house.
Tim S., Fixed Ops Director from Baytown Hyundai responded on 07/11/2016

Michael,
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021

WR
Willene R.
Baytown, TX
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2016 Category: Service
Wow
Wow
Richard H., Service Director from Baytown Hyundai responded on 07/05/2016

thanks for the survey

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


Verified Customer
Houston, TX
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016 Category: Service
Very good service.
Would go back again.
Richard H., Service Director from Baytown Hyundai responded on 06/30/2016

thank you for the survey

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


MM
Meaghan M.
Baytown, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Awesome
very friendly staff. Car is generally done quickly. Sitting area clean and pleasant.
Richard H., Service Director from Baytown Hyundai responded on 06/28/2016

thanks for the survey

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


RC
Randy C.
Baytown, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Helpful
Yes
Richard H., Service Director from Baytown Hyundai responded on 06/27/2016

thanks for the survey see you on your next visit

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com


NR
Nancy R.
Baytown, TX
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2016 Category: Service
Great dealership
I love Baytown Hyundai. The service is great & everyone there is so friendly & helpful. I especially like Char in service. She is wonderful & so helpful. This is the best dealership I have ever dealt with.
Richard H., Service Director from Baytown Hyundai responded on 06/27/2016

thanks for the survey see you on your next visit

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com