ReScore Reviews™ (41)
Let me start off by saying I apologize your service visit did not meet your expectations. We would love the opportunity to speak to you about the details of your visit and come up with a resolution. Please give us a call at your earliest convenience at 281.839.1020.
THANK YOU FOR TAKING MY CALL TODAY, LOOKING FORWARD TO DISCUSSING THIS LATER AND CORRECTING THE ISSUE....
tHE OPINION OF MY CUSTOMERS MEANS EVERYTHING...i THANK YOU FOR TAKING THE TIME TO GIVE ME YOUR OPINION ON HOW WE DO...WE ARE ALWAYS WILLING TO LISTEN...THANK YOU AGAIN
THANK YOU FOR TAKING THE TIME TO WORK WITH US, YOUR OPINIONS MEAN A LOT.
Mr Fox we appreciate your feedback and opportunity to improve our service.
THANK YOU FOR TAKING THE TIME TO DISCUSSED OUR MISSED OPPORTUNITIES, WILL LOOK FORWARD TO YOUR NEXT VISIT.....
Definitely not happy with Hyundai and it's paint quality. There for will not recommend nor buy Hyundai in the future
Thank you for your feedback Mr Dekker and for the opportunity to correct the concerns.
I appreciate the follow up and concern from all parties. .. for that reason I am changing my original evaluation to five stars.
I look forward to doing business with you in the future.
2nd oil change.. we had appointment and the car still was in service 2.5 hours! They did suggest a tire rotation to make them last longer. We approved and it was done (or at least we think it was). When we got the car back the light came on for low tire pressure. When we checked all four of the tires were at least 11 pounds low each! So much for preventing tire wear. Maybe tire pressure was not in bold letters on 'tire rotation', but you would think.. you are taking it off... maybe put a guage on it to check pressure? Anyway... make your own decision... I say its a total fail.
Thank you for taking my call this evening and allowing me to listen to your concerns. The issues have all been addressed on this end and I can assure you that this have been addressed on all levels...Again, thank you for your time and your imput. When we see you again, I assure you a 5 STAR SERVICE EXPERIENCE....
HOPEFULLY TODAYS REPAIRS TOOK CARE OF THE ISSUES ...JUST LET ME KNOW IF THERE IS ANYTHING ELSE WE CAN DO...
PLEASE BRING THE VEHICLE BACK SO WE CAN GIVE IT A 2ND LOOK...IF IT STILL SMOKES WE MAY HAVE OVERLOOKED SOMETHING....
THANKS FOR YOUR IMPUT TODAY...WE ARE ALWAYS HERE FOR YOU...
Fixed Ops Director
After our conversation in which you explained your concerns, I want to thank you for giving us the opportunity to explain and correct the issue.
Again, thank you for neing a valued customer.
It’s standard at most reputable dealerships for them to wash your car as part of the service. This location does not follow that standard.
Dan I wanna thank you for your honest comments and I enjoyed speaking to you today. We are a small dealership and unfortunately we are the only one that does not have a car wash but I am working on that . But again thank you for the comments on my service advisor Chris as he does do a good job.
Fixed Operations Director
Fixed Ops Director