Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

157 Reviews

97% Would Recommend
Latest Review 8 days ago

Reviews


BK
Brad K.
Naperville, IL
Mercury Montego
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018 Category: Service
Brad said the staff at this business did a good job servicing his vehicle. They were courteous and nice, but the job was expensive.
This review was collected via phone interview by Customer Research Inc.

KH
Kathy H.
Naperville, IL
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2018
Only place I go to
Thank you again for another great job. You are always have patience with me and are very polite.

JN
Jan N.
Naperville, IL
INFINITI EX35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018
Great Service
I always know the work done here is done well and at a fair price. Everything is explained to me so I fully understand my options and what needs to be done. I'm glad I have a place like this to take my car.

CT
Cindy T.
Naperville, IL
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

BC
Brandon C.
Illinois
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Spoke with Kimberly. She said they were prompt, they explained everything they were going to do, and they took care of it quickly.
This review was collected via phone interview by Customer Research Inc.

TJ
Takyia J.
Aurora, IL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Takyia said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BP
Bob P.
Naperville, IL
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2018
Used Car Review
Had a potential used car given the "once over" by Becker... Honest evaluation was worth it, didn't buy a car that needed serious work..
Thanks!!

KP
Keith P.
Clarendon Hills, IL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018
Excellent service as always!
We have been going to Becker for years with all 4 of our cars, as well as my daughter's car. They have serviced for oil changes, tires, brakes, air conditioning issues, fuse issues, you name it! Very happy with timing and customer service.

IZ
Ivan Z.
Naperville, IL
Chevrolet Express Passenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Ivan said everything was good.
This review was collected via phone interview by Customer Research Inc.

JS
Jerome S.
Bolingbrook, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018
Treats customers with respect and prices are reasonable
We like Becker Service Center and we appreciate their reasonable recommendations when it comes to servicing our car.

JS
Jerry S.
Naperville, IL
Oldsmobile Alero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018 Category: Service
Jerry said he's been doing business at this facility for the past 35 years, and he's always been treated fairly. He also said the work is done right and the mechanic never does work that doesn't need to be done.
This review was collected via phone interview by Customer Research Inc.

TK
Terry K.
Westmont, IL
Oldsmobile Intrigue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018 Category: Service
Terry said the person that sold her the vehicle had used this business for years. So, she decided to continue the relationship. She scheduled an appointment, and there was no waiting. They made sure she was comfortable in the lobby. Also, they were prompt and efficient.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Naperville, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Fair pricing
Extensive testing was performed to diagnose a problem with cruise control. While the cause could not be identified, Becker did not charge for the testing work done which is very much appreciated.

BS
Brian S.
Naperville, IL
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018
Service
We have 2 vehicles with high mileage. We are very confident with Becker servicing them. They are very professional and work with us to keep our costs to a minimum. We would definitely recommend Becker to our friends.

RO
Randall O.
Naperville, IL
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018
Becker Service Center
Professional, Reliable, and Honest ... I have had over 6 different vehicles serviced through Becker over the past 20+ years ...

JP
John P.
Naperville, IL
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2017
Trust Quality of Work
I have dealt with Becker Service Center for the last 20 years . Mark the owner is very up front and more importantly you can trust the quality of work.

MC
Mark C.
Naperville, IL
Audi TT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Mark said he feels confident that the work was done well and the vehicle works nicely. He states he had a good experience.
This review was collected via phone interview by Customer Research Inc.

RK
Ray K.
Naperville, IL
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017
Best Automobile Service Center in Naperville
Becker Service Center is the most reliable and trustworthy service center. I would recommend them to anyone!

CF
Charles F.
Naperville, IL
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Charles said he was happy with his overall service. There were no surprises. He has used them for years.
This review was collected via phone interview by Customer Research Inc.

RT
Rahul T.
Naperville, IL
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

Displaying Review 101 - 120 of 157 in total