Marshall Tire & Auto


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

352 Reviews

96% Would Recommend
Latest Review 9 days ago
Jay R. on 10/11/2017
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Jay said this business was extremely expensive, so she would not recommend them.
Vehicle: Mazda Protege
Category: Service
Service Date: 10/06/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Chris C. on 10/09/2017
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Chris said this business always provides great service.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
ED S. on 10/05/2017
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"Great mechanic great garage"
Scott Marshall and his crew at Marshall’s garage are a real asset to the community. They are top-quality mechanics, Who use top quality tools. They also have state of the art equipment for diagnosing and working on your vehicle The garage has a great atmosphere. They’re very cheerful and only do the work that you authorize, and let you know all that needs to be done, And give you options as to how to have it. If there’s a problem with their work, they will always make it right. would give them six stars if that was possible
Vehicle: Honda Element
Service Date: 10/04/2017
Review Created: 10/05/2017 05:19 AM
Dick C. on 10/05/2017
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Dick said this business was pleasant and they fixed the problem with his vehicle.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/27/2017
Review Created: 10/05/2017
This review was collected via phone interview by Customer Research Inc.
Alexis H. on 09/26/2017
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"Honest business, dumb untrue reviews."
People writing they were unhappy with price or problems with their cars but I have always had excellent service and would rather pay and know what's wrong with my car then pretend I know more like some of these people. Reliable service, great customer service. Some people want everything for free. Control arms needed work and they showed me what the problem was so I knew there was no lying.
Service Date: 09/04/2017
Review Created: 09/26/2017 07:55 AM
TRACEY W. on 09/26/2017
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"Virginia Auto Inspection"
We dropped by for an inspection - Marshall Tire & Auto was able to take our vehicle right away, and the inspection was done quickly. Thank you for your quick service!
Vehicle: Honda Accord Cpe
Service Date: 09/25/2017
Review Created: 09/26/2017 06:21 AM
Keira M. on 09/22/2017
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Keira said everyone was great and they finished the service quickly.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 09/19/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Everett D. on 09/15/2017
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Everett said that the service was very good. The staff was good about calling him with updates on his vehicle.
Vehicle: Honda CR-V
Category: Service
Service Date: 09/05/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. on 09/12/2017
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Mark said this business was trustworthy and they did a good job.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
DAVID S. on 09/10/2017
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"Always great!"
They do a great job!
Vehicle: Toyota 4Runner
Service Date: 09/08/2017
Review Created: 09/10/2017 03:31 PM
SHARON E. on 09/09/2017
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"Broken door handle"
The repair was done the same day, sooner than he inittially said. Service is always friendly and courteous
Vehicle: Toyota Corolla
Service Date: 09/08/2017
Review Created: 09/09/2017 12:08 PM
Cecil C. on 09/01/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Cecil said he was not pleased with his overall experience because they did not fill the oil to the top and it was two quarts low. They were very slow and he had a small child with him so it was difficult. They did not clean off the oil on the engine and the prices were high. It was a bad experience.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/17/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
Scott M. at Marshall Tire & Auto responded on 09/07/2017

First of all you supplied your own part and you never asked us to fill the oil level or clean the engine.  Maybe next time you should ask the price before getting the work done and if you want more than what you asked us to do then you should be more clearer. 

Karina R. on 09/01/2017
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Karina said the service was fast and convenient.
Vehicle: Lexus LS 460
Category: Service
Service Date: 08/17/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
LYNDA D. on 08/30/2017
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"Skill, Competence,Efficiency,Friendly"
As always Scott and crew do a fantastic job and I feel completely confident with Marshalls
Vehicle: Lexus ES 300
Service Date: 08/08/2017
Review Created: 08/30/2017 06:30 AM
ANDREW B. on 08/24/2017
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"owner"
excellent work and on time!
Vehicle: Honda Civic Cpe
Service Date: 08/21/2017
Review Created: 08/24/2017 01:06 PM
SHEILA B. on 08/21/2017
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"Service"
The staff was very friendly and helpful when I walked in. The gentleman had serviced my car in the past at the Ivy road location.
Vehicle: Honda Accord Sdn
Service Date: 08/18/2017
Review Created: 08/21/2017 05:53 AM
BILL K. on 08/15/2017
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"Excellent and prompt service"
We have been bringing our cars to Scott for years and always get excellent, prompt service.
Vehicle: Honda Pilot
Service Date: 08/14/2017
Review Created: 08/15/2017 04:34 AM
B.D. K. on 08/14/2017
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B.D. said it was expensive service. They close at 5:00 pm so that made it difficult for him to schedule.
Vehicle: INFINITI G37 Coupe
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Travis H. on 08/08/2017
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Travis said he had an emergency. They took him right in, and took care of the problem.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 08/01/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Sherry O. on 08/04/2017
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Sherry said they tend to the customers. They get them in and out. They are very good people.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/01/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 352 in total