Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

498 Reviews

96% Would Recommend
Latest Review about 1 month ago

Reviews


MV
Matthew V.
Virginia
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Matthew said they did a good job and they were quick.
This review was collected via phone interview by Customer Research Inc.

DA
Dan A.
Virginia
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Dan said he's been doing business at this facility for a year and he's always been happy with the good, quick service he gets.
This review was collected via phone interview by Customer Research Inc.

AM
ALYCIA M.
Honda Element
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/27/2018
tire almost came off
I made arrangements to pick up my car after hours. As I was driving away the car was driving awful. I pulled over and noted the rear tire only had safety lugnut remaining. The others were not on. After discussion with owner and mechanic they both claim that my car was tampered with after hours in the parking lot. According to two other people this is not the first time this has happened with this company.
Scott M. from Marshall Tire & Auto responded on 12/27/2018

Let me know who the other two people were because it has never happened.  You had called me and I came up and checked on it and made sure the other lugnuts were tight.  I filed a police report and offered you the cost of what a rental would've cost and you were supposed to come and get the money but never showed up.  


TF
TRACY F.
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Cheap and Fast
Good people to deal with. Freindly

EM
ED and JANET M.
Charlottesville, VA
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Great responsive service
Never have had a problem with Scott's work in 20 years

WM
Will M.
Virginia
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Will said Scott does a very good job running his operation, and he likes that they are honest and straight forward. He stated they are easy to deal with.
This review was collected via phone interview by Customer Research Inc.

KS
KENT S.
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Great service!
Scott and his crew have always provided great service.

LD
LYNDA D.
Charlottesville, VA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Caring, personal, expert service
I’ve been using Scott to care for my car for 25 years, and have been completely satisfied with the service. He goes the extra mile.

GS
GEORGE S.
Jaguar X-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
great service
clear straightforward diagnostics, accommodating transparent service, good pricing

ED
Eric D.
Virginia
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Eric said they're nice, timely and charge good prices.
This review was collected via phone interview by Customer Research Inc.

BM
Burton M.
Charlottesville, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Burton said everything went fine, but the business needs to get their shuttle service back.
This review was collected via phone interview by Customer Research Inc.

SC
S.b. C.
Ivy, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
S.B. said the customer service is prompt, professional and personable. The staff is very honorable and gave her fair prices.
This review was collected via phone interview by Customer Research Inc.

AM
Aaron M.
Virginia
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Aaron said that he has done business with the place for over twenty years and he always gets what he needs, quickly, and it's priced fairly.
This review was collected via phone interview by Customer Research Inc.

RW
Ryan W.
Virginia
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
Ryan said he would have liked more communication throughout the process. The mechanic did do what he asked, and he's happy about that. He put on a spare tire which only lasted for 15 days, and he stated he wished he had known that before he put it on.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Virginia
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Lisa said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JL
Jie L.
Virginia
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Jie said her experience was good.
This review was collected via phone interview by Customer Research Inc.

SG
Samuel G.
Virginia
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Samuel said everything was very good. The service was fast. He is very happy with the business, which he has used for the past 3 years for all 7 of his vehicles.
This review was collected via phone interview by Customer Research Inc.

SA
SHANNON A.
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Honest, fast, and friendly
Marshall Tire and Auto always works with my schedule to get me in quickly. They are friendly and honest!

RT
Rod T.
Virginia
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Rod said the staff takes really good care of him, they're cordial, professional and affordable.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Virginia
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Mark said he will recommend this facility to others.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 498 in total