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Review for Bender's Automotive
James P. on 08/21/2014
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James said he brought his vehicle in because he had a blown head gasket, which is a four hour job. This business had the vehicle for nine weeks because they had a problem finding a head gasket. He found it for them, and gave it to them. For this reason, he would not recommend them for service. Lastly, he stated he was charged $800 to replace the head gasket, and feels he should have gotten a break on the price because of how long they took.
Vehicle: Nissan Pickup
Category: Service
Service Date: 08/08/2014
Review Created: 08/21/2014
This review was collected via phone interview by Customer Research Inc.
Chris B. at Bender's Automotive responded on 09/25/2014

James is a good customer. what he did not tell you is that he has a 32 year old vehicle that they no longer make parts for. its a diesel engine, he also did not mention that he found a company to specially make that gasket for him. it takes several wks. the gasket that we ordered came in to us about 2 wks after the truck was done and he knows this is a problem. he has had gaskets made for years.  James will always be welcolm he at our shop.  Chris owner