We have used Beneficial in the past and will continue to do so. They have always provided good service at a good value.
It is always disappointing to us when a customer is not fully satisfied with the services we provide. As we tried to explain on the phone, hood struts are a gas charged item and 19 years of use and the weather fluctuations can affect these items. It is an exceptionally cool morning after a very warm day when your vehicle was in our shop. Our technicians routinely use there own hood props when needed. It sounds like the services provided met your satisfaction and we are happy the work you brought your vehicle in for was able to be completed. It is unfortuanate that the hood strut not working overshadowed your overall experience. Hopefully, you can find auto repair elsewhere more to your satisfaction in the future.Beneficial Automotive