Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 1824 Reviews )

ReScore Reviews™ (31)

ReScore
Overall Rating 4.032259/5Overall Rating 4.032259/5Overall Rating 4.032259/5Overall Rating 4.032259/5rating 4.032259
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


CH
Carolyn H.
Roebuck, SC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Carolyn
Good service, punctual, and polite
VANCE M., Service Manager from Benson Hyundai responded on 10/30/2019

THANK YOU SO MUCH


JP
James P.
Boiling Springs, SC
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great Customer service
They always go above and beyond. Always friendly
VANCE M., Service Manager from Benson Hyundai responded on 10/30/2019

THANK YOU SO MUCH


LL
Lorge L.
Woodruff, SC
2020 Hyundai Veloster N
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Awesome people
Took my car in and fixed an issue.
VANCE M., Service Manager from Benson Hyundai responded on 10/30/2019

THANK YOU SO MUCH


TH
Treveichia H.
Spartanburg, SC
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Benson
This business takes pride in everything they do for their employees and customers and potential customers.
VANCE M., Service Manager from Benson Hyundai responded on 10/29/2019

THANK YOU SO MUCH


RB
Robert B.
Roebuck, SC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Serviceb Staff
Very great job as usual.
VANCE M., Service Manager from Benson Hyundai responded on 10/27/2019

THANK YOU SO MUCH


Verified Customer
Pauline, SC
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2019 Category: Service
service issue
tire pressure was not checked.
VANCE M., Service Manager from Benson Hyundai responded on 10/27/2019

THANK YOU SO MUCH FOR YOUR RESPONSE. I HAVE PUT A FREE OIL CHANGE IN YOUR FILE AND WE WILL DO EVERYTHING WE CAN TO MAKE SURE THAT DOES NOT HAPPEN AGAIN


DP
Dorothy P.
Roebuck, SC
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Great Service
Always receive excellent service from very friendly caring customer service.
VANCE M., Service Manager from Benson Hyundai responded on 10/27/2019

THANK YOU SO MUCH


IV
Ingrid V.
Gaffney, SC
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Stickers
I've been going to Benson Hyundai since I purchased my car in November of 2010. Everyone was very friendly and helpful. My only concern is that the sticker I had on my windshield to remind me of my next tire rotation was taken off. This is the first time this has happened in all these years and I hope it's the last time. I didn't realize it taken off until I drove my car the following day since my husband drove the day before when we went to have the oil changed on my car. Please let your technicians know that they shouldn't be taking any stickers off except for the service they are doing and the sticker needs to be change to reflect the next time of service. Thank you for a good experience otherwise.
VANCE M., Service Manager from Benson Hyundai responded on 10/27/2019

THANK YOU SO MUCH AND I APPRECIATE THE INFO AND I WILL LET THE SHOP FOREMAN KNOW. THANKS AGAIN


MC
Mark C.
Inman, SC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Always Awesome
I like getting my vehicle serviced at Benson, They are always fast and friendly.
VANCE M., Service Manager from Benson Hyundai responded on 10/23/2019

THANK YOU SO MUCH


JW
Jessica W.
Inman, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Professionalism of personnel.
Personnel spot on with customer service. Friendly and professional
VANCE M., Service Manager from Benson Hyundai responded on 10/23/2019

THANK YOU SO MUCH


RG
Roseanne G.
Moore, SC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
10 Walter C Guthrie 2019 Tucson Hyundai
Excellent We love the SUV Thank you very much Excellent Sales people
VANCE M., Service Manager from Benson Hyundai responded on 10/20/2019

THANK YOU SO MUCH


LW
Linda W.
Boiling Springs, SC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
On second thought
After a mistake made by a technician, I received a call from Vance, the service manager. Not often is an apology sincere but I definitely received one. The conversation reassured me that Benson cares about their customers. Thank you Vance.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2019 Category: Service
Broken hearted
I have always bragged about my Hyundai service at Benson. Tuesday, my whole perception changed. I went in for an oil change, ended up adding a front alignment and tire rotation. After I left (about a mile down the road) I checked my display and noticed all 4 of my tires were reading low pressure, one being 27 lbs! So I checked my paperwork from the oil change and they had 35 lbs on the paper. So they didn’t check them at all. So now I’m wondering what else?? I’m so heartbroken and mad at the same time.
VANCE M., Service Manager from Benson Hyundai responded on 10/20/2019

Thank you so much for your response. I am going to look into what happened tomorrow and I want to let you how sorry I am your experience was not positive. I will call you tomorrow and I hope you have a good rest of your weekend. Thank you for giving us the opportunity to earn your business.


CM
Charles M.
Lake Lure, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Your people
your service is excellent.
VANCE M., Service Manager from Benson Hyundai responded on 10/16/2019

THANK YOU SO MUCH


SR
Shelley R.
Greer, SC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Best customer service!
I always receive the best service at Benson Hyundai!
VANCE M., Service Manager from Benson Hyundai responded on 10/14/2019

THANK YOU SO MUCH


Verified Customer
Inman, SC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
service department
Great customer service. The service department has had my car in and out in a timely manner. Love that they give a "report card" of everything that was checked and what was done.
VANCE M., Service Manager from Benson Hyundai responded on 10/14/2019

THANK YOU SO MUCH


Verified Customer
Charlotte, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Great Service!
Hyundai has great service, with wonderful personnel who are always friendly and willing to help.
VANCE M., Service Manager from Benson Hyundai responded on 10/14/2019

THANK YOU SO MUCH


Verified Customer
Moore, SC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
customer service is the best
love the service team.
VANCE M., Service Manager from Benson Hyundai responded on 10/10/2019

THANK YOU SO MUCH


MV
Mario V.
Cowpens, SC
2003 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Taken on time and left soon after. Very pleased.
Hard working people.
VANCE M., Service Manager from Benson Hyundai responded on 10/09/2019

THANK YOU SO MUCH


ES
Erika S.
Gaffney, SC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Service
They're fast and thorough!
VANCE M., Service Manager from Benson Hyundai responded on 10/08/2019

THANK YOU SO MUCH


RT
Robert T.
Greenville, SC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Excellent all the way around.
Easy to schedule. Comfortable waiting. Quick service and delivery.
VANCE M., Service Manager from Benson Hyundai responded on 10/08/2019

THANK YOU SO MUCH