ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago
Verified Customer on 04/24/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service "
Would like to speak to someone regarding the situation.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/24/2018 05:54 PM
65deb9527de30aba61e1b8d8a7f33a9c?s=28
Adrienne R. at Bert Ogden Hyundai responded on 04/25/2018

Hello! I am sorry you felt your experience was not great with your recent service visit. We will be contacting you to find out if there is anything more we can do to help you out. Hope to speak with you soon.

Carmel L. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service "
Willy Lupe are is the best!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 03:38 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/25/2018

Good morning and thank you for the great survey, on behalf of all your Bert Ogden service team. 

Guadalupe Garcia III

Verified Customer on 04/24/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Better Service"
Have had better service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 02:53 PM
65deb9527de30aba61e1b8d8a7f33a9c?s=28
Adrienne R. at Bert Ogden Hyundai responded on 04/25/2018

Hi! Thank you for taking the time to review us and I am sorry you felt your experience was not great. We do strive for great customer service and we would like to hear more about your experience so we will be contacting you directly.

Verified Customer on 04/24/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mrs"
Good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/24/2018 09:25 AM
65deb9527de30aba61e1b8d8a7f33a9c?s=28
Adrienne R. at Bert Ogden Hyundai responded on 04/24/2018

Hi! Thank you for your four star review. We do have a soda vending machine available in two places for your convenience while you wait. For directions, please ask any staff and they will be able to help you. We appreciate your business and look forward to seeing you at your next service visit! Dale Gas!

Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/24/2018

Good afternoon and thank you for the survey. 

Guadalupe Garcia III

Donna M. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient"
Easy to make appointment. Did my service in a timely manner. Very friendly staff
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/22/2018 05:38 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/23/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III

Galen A. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Purchase"
I am very happy with my purchase of the Hyundai. I like having my car serviced where I purchased it and they do an outstanding job.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 09:52 AM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/18/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III

Eduardo G. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They are very friendly and they treat you nice and they make your wait very pleasant
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 08:32 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III

Lorenzo G. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil and filter change. "
Fast, friendly service!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/12/2018 11:28 AM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/12/2018

Good afternoon and thank you for the great survey, on behalf of  your Bert Ogden service team.

Guadalupe Garcia III

John L. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Communication "
The service advisor was very clear in communicating what the service intailed and answered all my questions.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/12/2018 07:58 AM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/12/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III

Juan M. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great fast service "
Always great fast service with excellent staff.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/10/2018 07:08 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/11/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III

Verified Customer on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good and quick service"
I was assisted right away as soon as I arrived car was done quickly
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/09/2018 02:16 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/09/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III

Cynthia M. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
Wally is always friendly & helpful! I really enjoy doing business with him!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/06/2018 08:29 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/09/2018

Good morning and thank you for the great survey, on behalf of all your Bert Ogden service team. 

Guadalupe Garcia III

Joseph M. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is excellent."
Keep up the great work.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/06/2018 11:57 AM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/06/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III

Alberto M. on 04/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"employees"
great service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 03/28/2018
Service Type: Maintenance
Review Created: 04/05/2018 07:22 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/06/2018

Good morning and thank you for the great survey. 

Guadalupe Garcia III

Rogelio O. on 04/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recommend it."
Great service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/03/2018 05:07 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/04/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III

Cano S. on 04/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"HOME AWAY FROM HOME "
I DRIVE IN FROM THE SERVICE ADVISOR TO THE END OF MY SERVICE WITH THE CASHIER IM TREATED AS A FAMILY MEMBER
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/03/2018 01:09 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 04/03/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III

Verified Customer on 03/29/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Service Service Service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/19/2018
Service Type: Repair
Review Created: 03/29/2018 09:21 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 03/30/2018

Good morning and thank you for your survey. 

Misael R. on 03/27/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch service. Always."
I'm in and out quickly unlike other Hyundai dealerships. Wally always takes good care of me. That's why I keep coming back.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 03/19/2018
Service Type: Maintenance
Review Created: 03/27/2018 02:56 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 03/27/2018

Good afternoon and thank you for the great survey.

Roberto E. on 03/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Relaxed environment "
Good turn around time.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 03/16/2018
Service Type: Maintenance
Review Created: 03/23/2018 06:55 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 03/24/2018

Good morning thank you for your survey Mr. Esparza. 

Jorge T. on 03/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Jacob was a great salesman.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/14/2018
Service Type: Repair
Review Created: 03/21/2018 04:21 PM
Guadalupe G., Service Manager at Bert Ogden Hyundai responded on 03/21/2018

Good afternoon and thank you for the great survey. 

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