Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(699 Reviews)

ReScore Reviews™ (16)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review about 24 hours ago

Reviews


Verified Customer
Brownsville, TX
2008 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017 Category: Service
Best Dealership in Texas
Great customer service because of great staff
Adrienne R. from Bert Ogden Hyundai responded on 07/17/2017

Thank you for your review from the service department here at Bert Ogden Harlingen Hyundai.


JA
Jose A.
Weslaco, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017 Category: Service
Great service
Very prompt
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/12/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017 Category: Service
Excellent Service
Quick, excellent and friendly people providing great service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/12/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


NR
Norma R.
Lyford, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017 Category: Service
Excellent Service
Great and Prompt service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/11/2017

Good afternoon and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2017 Category: Service
Absolutely terrible service!
They cannot seem to ever get the job done the first time. Always have to take vehicle back for something they didn't do the first time.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/11/2017

Good afternoon my name is Guadalupe Garcia I am the service manager, I do apologize for your last experience feel free to call me at (956)412-3333


CM
Cynthia M.
Harlingen, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017 Category: Service
Great Customer Service
The friendly staff & comfortable lobbyist
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/06/2017

Good morning and thank you for the great survey.


IR
Irma R.
Harlingen, TX
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017 Category: Service
Quick and Accurate Service
They took my cars in quickly and serviced them correctly.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/05/2017

Good morning and thank you for  the survey.


YM
YVONNE M.
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2017 Category: Service
Always takes less than 1 hr
Love my Hyundai dealership.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/03/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


RL
Ronald L.
Monte Alto, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017 Category: Service
The people
EXCELLENT
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/28/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


NG
Naomi G.
Raymondville, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017 Category: Service
great service
Pleasant & kneledgeable
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/28/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


SD
Samuel D.
Harlingen, TX
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017 Category: Service
customer service, pricing and Wally is great
yes
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/28/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/25/2017 Category: Service
They do not go with the promises I was told when I purchased the vehicle
The service department personnel not helpful and not friendly
Don F. from Bert Ogden Hyundai responded on 06/28/2017

Good morning, my name is Lupe Garcia (Service Manage) here at Bert Ogden Hyundai. I apologize for your last service experience. Please call me at your earliset convenience at 956-412-3333.


Verified Customer
Harlingen, TX
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2017 Category: Service
No weekend services available
Disappointed that you do not offer car services in Saturday's. Most people work during the week and it makes it almost impossible to get out car serviced at Hyundai.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/24/2017

Good morning and we do apologize for not washing cars or being closed Saturdays.


IM
Irma M.
Harlingen, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017 Category: Service
Sonata
I am so pleased with the dealership.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/20/2017

Good afternoon and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
Los Fresnos, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017 Category: Service
Top of the line service!!!!
Very satisfied with the service and customer service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/13/2017

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden familY.