Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

581 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


AM
Annabel M.
Alamo, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good service
Very helpful and fast service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/15/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


ES
Elaine S.
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Prompt Service
It's very satisfying to take your car in for service and have it done efficiently with very little wait time.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/11/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JH
John H.
San Benito, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great Service
Working with Wally in the service department makes servicing our cars easy and stress free. I'm always treated with kindness, fairness and respect.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/08/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


JA
Jesse A.
La Feria, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Great Customer Service
Great Customer Service, I always feel welcomed, the staff is helpful, knowledgeable and there are not long wait times.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/04/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
LOF
Service is quick
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/04/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


AF
Adan F.
Lasara, TX
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
great service
great service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/02/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Service
Good work
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/02/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Brownsville, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2018 Category: Service
Good
Awesome service. Appreciated the morning coffee as I waited.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/31/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RP
Ricardo P.
Rio Hondo, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
Friendly customer service
The only thing that is lacking if they would greet you and requested you need a ride
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/31/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


DM
Donna M.
Harlingen, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Friendly
I am always greeted with a smile and taken care of promptly
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/31/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


BM
Bruce M.
South Padre Island, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Great
Great place. Friendly.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/28/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


KG
Karla G.
Mcallen, TX
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Great Service and attention...
fast service and great people on staff...
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/27/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JC
Jaun C.
Harlingen, TX
2017 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/25/2018 Category: Service
Taken hostage for an oil change
Not that great after a couple hours
Adrienne R. from Bert Ogden Hyundai responded on 12/26/2018

Hi and thank you so much for your review. I do apologize for the long wait time and we will be contacting you directly to see how we can make this right.


Verified Customer
Lyford, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Service
Awesome
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/24/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


GB
George B.
Harlingen, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Excellence in Service
The staff and technicians were professional and courteous and was a welcome experience.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/24/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Mission, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Serviced Car
No wait time. Great customer service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JB
Jeanette B.
Harlingen, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Service and friendliness
Very satisfied with service, very helpful and friendly staff.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


IL
Irasema L.
Harlingen, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great Customer Service
Bert Ogden Hyundai was so amazing! Scheduled my appointment through the MyHyundai and dropped my car off there the next following business day. Oil change didn’t take long and they also fixed something on my car that was recalled that I didn’t know about which was such a relief. They explained to me everything they did which was super helpful. Service was quick and everybody was so friendly. Keep up the good work Bert Ogden Hyundai!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/07/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team . 

Guadalupe Garcia III


MR
Mary R.
Harlingen, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Good
Good
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/30/2018

Good morning and thank you for the great survey. 

Guadalupe Garcia III


SJ
Samuel J.
Harlingen, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Excellet
Great Sales and Service department.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/26/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

 

Guadalupe Garcia III