Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

593 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


OM
Oscar M.
San Juan, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2016 Category: Service
Customer satisfaction
Yes great service!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/04/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


MA
Maria A.
Brownsville, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016 Category: Service
Great and Best Service!
The best and great service, i really love and always recommend this dealership bcause from sales to service, they have always give me and my family the best service ever. Thanks to all the manager who make this place working as thee best team!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/03/2016

Good morning and thank you for the great survey, on behalf of all the Bert Ogden group.


HO
Hilda O.
Harlingen, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2016 Category: Service
friendly employees, fast servicesyes
Yes
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/31/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden Family.


MR
Magdalena R.
Harlingen, TX
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2016 Category: Service
Fast friendly customer service
5 star
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/31/2016

Good morning and thank you for the great survey, on be half of the Bert Ogden Family.


Verified Customer
Raymondville, TX
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2016 Category: Service
Friendly
Great service :)
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2016

Good morning and thank you for the great survey on be half of all the Bert Ogden family.


SG
SYLVIA G.
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016 Category: Service
My daughter takes the car and she never has any problems
In and out fast
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2016

Good morning and thank you for the great survey on be half of all the Bert Ogden family.


JP
James P.
Harlingen, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016 Category: Service
Oil Change
Very quick and easy.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2016

Good morning and thank you for the great survey on be half of all the Bert Ogden family.


DC
Diana C.
Weslaco, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016 Category: Service
Customer Services
Excellent service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2016

Good morning and thank you for the great survey on be half of all the Bert Ogden family.


JR
Jesus R.
Mercedes, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2016 Category: Service
Ist Oil Change
Great service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2016

Good morning and thank you for the great survey on be half of all the Bert Ogden family.


Verified Customer
Mcallen, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2016 Category: Service
Great Service
Excellent experience overall
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2016

Good morning and thank you for the great survey on be half of all the Bert Ogden family.

Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2016

Good morning and thank you for the great survey on be half of all the Bert Ogden family.


Verified Customer
Edinburg, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2016 Category: Service
Campaign 146
The service was done very quick
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/17/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
Lyford, TX
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016 Category: Service
Service Department on point!
My car was towed in on a Friday late afternoon , I was told part would be in on Tuesday. I assumed I would get my car back by end of week , much to my surprise my car was ready and washed early Tuesday!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/12/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


MP
Mark P.
Harlingen, TX
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016 Category: Service
GR8 service
Always a friendly staff
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/11/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


KY
Kelly Y.
Harlingen, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2016 Category: Service
Personal service
The repair was done in less than expected time
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/11/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
Harlingen, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2016 Category: Service
Good service
Took a bit longer than expected, but the service was great. Got my free oil change as promised.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/10/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
Harlingen, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2016 Category: Service
Great job
Quick and reliable service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/10/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


Verified Customer
La Feria, TX
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/07/2016 Category: Service
Elantra
Never had problems here before except when I went the other day the man was very rude and talked to me as if I was a child.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/07/2016

Good morning I am sorry for your concern on how you were spoken to. We are here to provide excellent service to every customer is there is anything I can do feel free to call the store. (956)412-3333


MS
Mary S.
Brownsville, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2016 Category: Service
Good work.
They did a good job on my AC repair but it took several days for the part to arrive. It is not the fault of the dealership but that's why I didn't give it five stars.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/07/2016

Good morning and thank you for the survey, I do appoligize that your vehicle was in service for more than 24hrs. Did the service dept offer you a loaner vehicle for the delay?


Verified Customer
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016 Category: Service
Good quick oil change
Great staffe interested in customers' needs
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/06/2016

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


CB
Cynthia B.
Weslaco, TX
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016 Category: Service
Fast & Courteous
Very Courteous, I was in and out with no wait or delays!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/05/2016

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden family.