Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(709 Reviews)

ReScore Reviews™ (16)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


RE
Roberto E.
Harlingen, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2017 Category: Service
Fast turn around time.
Good
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/05/2017

Good morning and thank you for the survey.


JF
Julianita F.
San Benito, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017 Category: Service
Very humble people
Best service possible!!! 100%
AR
Adrienne R. from Bert Ogden Hyundai responded on 09/01/2017

Hi Julianita! Thank you for your awesome 5 star review! Dale Gas!


PP
Patricia P.
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017 Category: Service
Prompt and Courteous
The service team always makes room for scheduling oil changes or repairs! Shuttles are offered if vehicle work time is extensive.
I really wish Hyundai would still offer courtesy care wash/vacuum like they had before. That was a plus!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/01/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.


GB
Grace B.
Harlingen, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017 Category: Service
Have to come back
Did not concurrently fix a problem the car had.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/23/2017

Good morning and thank you for the survey, I would like to speak to about what ongoing issue you are haveing vehicle was here for a state inspection. Feel free to contact me at (956)412-7778


RG
Rosa G.
Brownsville, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2017 Category: Service
Careless
Service department doesnt seem to care from the service which they gave my truck..lousy service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/22/2017

Good morning and thank you for the survey, I would like to speak to you about the concerns on your vehicle feel free to call me at (956)412-3333 Guadalupe Garcia Service Manager.


CM
Carlos M.
San Benito, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017 Category: Service
Carlos Mancillas
Awesome job, and with no long waits.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/21/2017

Good morning and thank you for the great survey.


AY
Ana Y.
Harlingen, TX
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017 Category: Service
Service Call 08/2017
Excellent
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/21/2017

Good morning and thank you for the great survey.


Verified Customer
Mercedes, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017 Category: Service
informed personel
excellent
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/21/2017

Good morning and thank you for the great survey.


JB
Joseph B.
Laguna Vista, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017 Category: Service
Great customer service
Even if they're busy they manage to make you feel important. Thanks so much
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/15/2017

Good afternoon and thank you for the great survey, on be half of all the Bert Ogden family.


ES
Elaine S.
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017 Category: Service
Appointments are kept in a timely manner.
I don't have any regrets buying and maintaining my car here.
AR
Adrienne R. from Bert Ogden Hyundai responded on 08/15/2017

Thank you for your great review from all of Bert Ogden Hyundai Service staff!


AH
Arnold H.
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017 Category: Service
Friendly people
Yes
AR
Adrienne R. from Bert Ogden Hyundai responded on 08/08/2017

Thank you for your review from all the Bert Ogden Hyundai Service Staff.

Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/09/2017

Good morning and thank you for the great survey.


CM
Charles M.
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017 Category: Service
Excellent service
Work done when scheduled. Friendly knowledgeable staff.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/07/2017

Good morning and thank you for the great survey, on be half off all the Bert Ogden family.


WS
Wilbron S.
Harlingen, TX
2013 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2017 Category: Service
Non warranty service
Not happy with a sign in the service department saying $125 charge will be made for diagnostic service on non warranty repairs whether the repairs are done at Bert Ogden or not in the future. I will not be bring non warranty repairs to Bert Ogden in the future because of this and will take into consideration when purchasing anoitheer vehicle.
AR
Adrienne R. from Bert Ogden Hyundai responded on 08/04/2017

From the Bert Ogden Hyundai service staff, thank you for your great review!


Verified Customer
Raymondville, TX
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2017 Category: Service
Family Oriented
Great service and very friendly. Great job
Adrienne R. from Bert Ogden Hyundai responded on 08/03/2017

Thank you for you great review from all the Bert Ogden Service Staff!


JS
Juan S.
Los Fresnos, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2017 Category: Service
Clean and good customer service
Yes
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/01/2017

Good afternoon and thank you for the survey.