Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

565 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
93% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Mission, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Serviced Car
No wait time. Great customer service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JB
Jeanette B.
Harlingen, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Service and friendliness
Very satisfied with service, very helpful and friendly staff.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


MS
Michael S.
Weslaco, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018
Overpriced Service
First time to this dealership with our Hundai Sonata Sport. We needed a battery for the car key fob. The srvice desk quoted $25! Huh? He said a technician was needed to replace the battery. Huh? Had one replaced last year in Vegas for $5.00. At the service desk.
So we phoned Hundai in Pharr. Guess what - $3.99 for the battery and no charge to replace it. We LOVE you Hundai Pharr (says my lovely wife.)
From now on any work, maintenance, oil changes, etc. will never be done at Bert Ogden Hundai of Harlingen.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/13/2018

Good morning and thank you for the survey. 

Guadalupe Garcia III


IL
Irasema L.
Harlingen, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great Customer Service
Bert Ogden Hyundai was so amazing! Scheduled my appointment through the MyHyundai and dropped my car off there the next following business day. Oil change didn’t take long and they also fixed something on my car that was recalled that I didn’t know about which was such a relief. They explained to me everything they did which was super helpful. Service was quick and everybody was so friendly. Keep up the good work Bert Ogden Hyundai!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/07/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team . 

Guadalupe Garcia III


MR
Mary R.
Harlingen, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Good
Good
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/30/2018

Good morning and thank you for the great survey. 

Guadalupe Garcia III


SJ
Samuel J.
Harlingen, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Excellet
Great Sales and Service department.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/26/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

 

Guadalupe Garcia III


JW
Joan W.
Harlingen, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2018 Category: Service
None
None
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/26/2018

Good morning and thank you for the survey. 

Guadalupe Garcia III


CD
Cesar D.
Harlingen, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Good place
It's very convince to us because it's alot closer to our home and staff was friendly.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/26/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


KW
Kay W.
Harlingen, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Very friendly and helpful
Personnel were very helpful and friendly
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/26/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Oil & Battery Change
Mr.Wally
n the gentleman that drove me to my school while they did the different jobs were so courteous. I’m so happy that when I get there they already know I’m a teacher n I need to be dropped off. They are always ready to explain what they did to my vehicle n they take their time to explain everything. It’s nice to see the same people working at Hyndai n how they know their customers. Customers aren’t just a number.

Thank you,
Ms. Mariela Herrera
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/21/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JC
Jecoa C.
Harlingen, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Excelente
Excelente
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/21/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


AF
Ardell F.
La Feria, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Friendly
Treated me with respect
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/21/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Service department
The cashier was very friendly .
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/09/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


LR
Luis R.
Port Isabel, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great service
Great customer service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/07/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


DG
Daniel G.
Brownsville, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018 Category: Service
Service is excellent Staff very nice
Bert Ogden has selections on vehicle to many to choose . Also I have been getting good monthly payment. y next car is going to be a 2019 or 2020 Genesis
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/05/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RL
Ronald L.
Monte Alto, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
Excellent
No comment
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 11/05/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


BC
Belinda C.
Brownsville, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Customer Service
Excellent Service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/31/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RC
Robert C.
La Feria, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
Great because of the staffs professionalism and courtesy.
Always treated fairly.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/29/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

 

Guadalupe Garcia III


AC
Anabel C.
Harlingen, TX
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
Oil Change
It was done quickly and I didnt have to wait too long! I've been servicing my SUV since I bought it at Hyundai. 4 years!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/29/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


DM
Donna M.
Harlingen, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Friendly
Very friendly people, and everything was taken care of in a timely manner
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/26/2018

Good afternoon and thank you for the survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III