ReScore Reviews™ (5)
In regards to your comment on the cost of installing your customer supplied fuel filter. We quoted you 81.74 to install it. The additional charges were state fees and taxes. I very sorry you feel that we treat you unfairly.
You came in with a complaint of vibration at 45mph and shake until you stop. You stated that you rebuilt the front end and had another shop balance the tires and do an alignment. Still had same problem and then came to us.We drove the truck and did a free front end check at no charge. Advised you you had uneven tire wear that might possibly causing the vibration. Also advised you to start by possibly replacing the tires.
You got upset at what we advised said you were going to take it to yet another shop to have it looked at. Got in your truck and peeled out the driveway. Maybe if another shop tells you the same thing you might believe what we said. Please keep us informed as we would like to see what someone else had to say.
Thank you so much for taking the time to speak with us about your concerns during your last visit with us. We're very glad that we could resolve everything. As discussed we have added the free oil change to your customer profile and we will be more then happy to perform diagnostics on your additional issues at no cost to you. In the future we will do everything in our power to ensure you have the best experience possible and again we apologize for the inconvenience.
Jim, Kathy and The Best Choice Team