Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

331 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


BL
Baozhu L.
Canton, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Boazhu said the business is doing good.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
Canton, MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Richard said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Canton, MI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Honest work, reasonable cost
Always quick, reliable, affordable service.
We Never go anywhere else.

Verified Customer
Westland, MI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Got my car in right away, great job!
Got my car in right away, great job, very reasonable price - replaced starter

CL
Christopher L.
Westland, MI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Christopher said he loves this business. The staff members are great guys who are super honest.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Canton, MI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
John said the employees completed service within a day.
This review was collected via phone interview by Customer Research Inc.

DI
Don I.
Plymouth, MI
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Don said they did a good job in short amount of time.
This review was collected via phone interview by Customer Research Inc.

BR
Ben R.
Redford, MI
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Ben said he will recommend this facility.
This review was collected via phone interview by Customer Research Inc.

TK
Tim K.
Canton, MI
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Tim said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BZ
Brian Z.
Plymouth, MI
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Brian said he had a good experience with the business. They provided timely service.
This review was collected via phone interview by Customer Research Inc.

ZS
Zach S.
Livonia, MI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Zach said they are honest people. They found an additional issue and took care of it. He has recommended the business multiple times.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Westland, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Thomas said the business he went to initially wrote up a long list of all the issues with his vehicle but this place told him there were not that many issues. They told him that the other place had tried to overcharge him. They did a lot more honest work than the other place on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Westland, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Joseph said that everyone at the business was very nice.
This review was collected via phone interview by Customer Research Inc.

TF
Tanisha F.
Canton, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Tanisha said the business has taken care of her vehicle service needs for a while. She is satisfied with the work the staff does.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Northville, MI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Always great service.
Price and quality workmanship are second to none.

GR
Gordy R.
Canton, MI
Ford Focus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/25/2018
Repair air conditioning on 05 focus
Took 05 focus in to have air conditioning system repaired because it was blowing warm air.
As I was writing up the repair at the desk the man at the front desk said that it was a leak. I said how can you say that? It's hasn't been looked at yet? Later on that day I recieved a call from Bill Brown telling me that yes it was a leak,but not only that but I had to have numerous parts replaced! Totaling $700!! I told them forget it . They charged the system and it stayed cold for about a day,I ended up still paying $110 for their service, way to high! I then took the focus over to another repair shop ( a friend of a friend) he charged the system put in coolant , said everything looked good but there might be a small,small leak in one of the hoses? Didn't need to spend $ 700 ! All he did was put a sealant in the system! Cost...$130 and it's been a week now and the air is still cold!! Will NOT go back to BILL BROWN . They try to make money by saying that you have to buy parts that you don't need. BUYER BEWARE!!! HAD to give one star, I would rather give them none!!
Gerry F. from Bill Brown Auto Clinic responded on 06/26/2018

Dear Mr. Roedding,
I am very sorry that you had a problem with our services. We run an honest shop and it is important to us to be fair with everyone.  There is no way we can diagnose the AC before we looked at it.  We may have had the idea of a leak if you mentioned that you had the system refilled before.  Upon diagnosing, we did find a leak, but you chose not to fix it.  We realized that it would leak out, although we did not believe it would leak so fast.  Sealants work sometimes, but they are not recomended to use because they can ruin expensive compressors or the very expensive AC machine.  


DM
David M.
Northville, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
David said the staff does good work.
This review was collected via phone interview by Customer Research Inc.

SF
Sam F.
Plymouth, MI
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Wouldn't go anywhere else
They work on my newer cars, but they are instrumental in keeping my older cars in top shape. I have a level of trust we these guys that I just drop my car off, tell them to do whatever needs to be done, and let me know when it is ready.
Gerry F. from Bill Brown Auto Clinic responded on 06/21/2018

Thank you so much for your kind words Sam!  We appreciate the endorsement!


PJ
Pragyar J.
Plymouth, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Pragyar said the staff at this facility were flexible and made room for her vehicle to be serviced. After two days they were able to service her vehicle. Jerry and his wife did an excellent job. The communication and service delivery was excellent. The service was prompt.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Bill Brown Auto Clinic responded on 06/21/2018

Thank you so much Pragyar!  It is a pleasure to service your vehicle!


MP
Mike P.
Canton, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Trustworthy and competent
Bill Brown Auto Clinic is reliable, competent and trustworthy. They also take the time to discuss the best options (pros and cons) with maintenance decisions on older cars. Their willingness to take on unusual repairs typically handled by a dealer saved me a lot of money.