Bill Dube Hyundai

978-657-7774
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Appointment

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,456 Reviews)
5 star
77%
4 star
12%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (39)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
92% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews

EB
Emma B.
Watertown, MA
2020 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2021 Category: Service
Keith
I have never had a bad experience there. I went in to get a normal oil change and was told I had a nail in my tire. Keith was so nice he told me they could replace it for me that day, After a few hours he told me they had to order the tire and was able to get it that day but in a few hours. He offer to let me use a car for a few hours. I was able to leave my car and get some other errands done. Thank you!
Recommended
SR
Samuel R.
Burlington, MA
2019 Hyundai Sonata Hev
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021 Category: Service
Great service all of the time.
Bill Dube Hyundai always shows that they value me as a customer. I have purchased four cars over the past 11 years and would not hesitate to buy again at this dealership.
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 02/17/2021

Thank you!  I'm please to hear you feel valued as that's an important part of how we do business.  We look forward to taking care of your needs for years to come.

Joshua Kobey
Service Director 

LF
Lydia F.
Billerica, MA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021 Category: Service
is convenient, easy to schedule an appointment, staff very helpful and Chelsea is great at communication as is Jim Maloof. Manny has taken very good care of our cars for many years.
excellent service
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 02/17/2021

Thank you for such a glowing review.  Our employees and customers are invaluable to us.  See you next service.

Joshua Kobey
Service Director 

KZ
Kara Z.
Andover, MA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021 Category: Service
Always great when you need it
The friendly service and great energy level have made us customers for life.
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 02/17/2021

Thank you!  We appreciate the glowing review.  Jim is a valued member of your team.  We look forward to taking care of your needs for years to come.

Joshua Kobey
Service Director 

AK
Aaron K.
Andover, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021 Category: Service
Great Service
Great service and personnel.
Scheduling my appointment online was easy. Billing was clearly explained and service was fast.
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 02/15/2021

Thank you for your great review.  We look forward to taking care of you in the future.

Joshua Kobey
Service Director 

BC
Barbara C.
Tewksbury, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021 Category: Service
Excellent customer service
Always great service from start to finish!
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 02/12/2021

Thank you so much for such a glowing reveiw!  See you next service.

Joshua Kobey
Service Director

Verified Customer
North Reading, MA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021 Category: Service
Close by. Great service.
Service was much better than sales department. Pleasantly surprised!
Recommended
JOSHUA M K. from Bill Dube Hyundai responded on 02/15/2021

I'm pleased to hear you had an exceptional visit.  We are sorry to hear your sales experiance wasn't great.  We are always looking to provide the best experiance across the board.  If you want to let us know where we fell short in sales our door is alway open.

Joshua Kobey
Service Director.

SC
Scott C.
Lowell, MA
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021 Category: Service
great
no problems
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 02/15/2021

Thank you!

Joshua Kobey
Service Director 

KF
Kimberly F.
Woburn, MA
2018 Hyundai Ioniq Hev
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021 Category: Service
Outstanding service
I recently came in for a tire leaking air. The problem was a nail in the sidewall of my tire and required replacement. The tire wasn't in stock however and had to be ordered. This meant a return visit which Chelsea, Jim, and Keith combined, facilitated in a smooth cooperative process. I would also like to mention Giovanni who swiftly determined whether or not my insurance covered the tire replacement. I was amazed at his knowledge of the different insurance plans and their benefits. Once again, even though I didn't have a simple service visit, it certainly was handled efficiently and in a courteous manner.
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 02/04/2021

Thank you for taking the time to leave us such a glowing review.  We are pleased to hear you experiance with our entire team went so well.  We look foward to seeing you next vist.

Joshua Kobey
Service Director 

SW
Sandra W.
Atkinson, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
Personable and friendly
They care about you as a customer and making sure you are satisfied with the service. Awesome people.
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 01/28/2021

Thank you for such a glowing review.  We look forward to taking care of your service needs for years to come.

Joshua Kobey
Service Director 

VR
Victor R.
Burlington, MA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
Good customer service!
Chelsea and the service department were very helpful!
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 01/16/2021

Thank you, Chelsea is a new member of your team.  I'm glad to hear she did an exceptional job.

Joshua Kobey
Service Director 

PH
Patricia H.
Lowell, MA
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2021 Category: Service
What a great experience
After getting a rejection sticker for two small items, I brought my Accent to the helpful professionals at Bill Dube Hyundai. They talked me through what they needed to do to fix my vehicle. They shop was extremely clean and all the employees followed COVID-19 protocols.
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 01/16/2021

Thank you for such a glowing review.  We appreciate your business and look forward to seeing you in the furture.

Joshua Kobey
Service Director 

Verified Customer
Amesbury, MA
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020 Category: Service
Service Dept
Great customer service
Recommended
JOSHUA M K. from Bill Dube Hyundai responded on 12/17/2020

Thank you, we appreciate your business.  We look forward to seeing you next visit.

 

Joshua Kobey

Service Director 

RR
Richard R.
Billerica, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020 Category: Service
Service and inspection
Service and inspection.
My vehicle was taken in promptly for an oil change and State inspection. I got a print out of all the information about the vehicle. I have been maintaining my car with this vehicle since I purchased a 2014. It’s always been exceptional.
Recommended
JK
JOSHUA M K. from Bill Dube Hyundai responded on 12/17/2020

Thank you for such a glowing review.  We look forward to taking care of you for years to come.


Joshua Kobey

Service Director

Verified Customer
Wilmington, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020 Category: Service
Always available - helpful - courteous and thorough
I have purchased three vehicles from the Wilmington location. Sales personnel are always competent and helpful. ALWAYS get my service done at this location. The agents in the garage at check-in are exceptionally personable, friendly, knowledgeable and qualified. The young personnel is respectful and helpful to customers. Always eager to provide good customer service.
Recommended
JOSHUA M K. from Bill Dube Hyundai responded on 12/04/2020

We really appreciate your glowing review and look forward to taking care of all your future needs.

Joshua Kobey
Service Director