Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

1095 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.148147/5Overall Rating 4.148147/5Overall Rating 4.148147/5Overall Rating 4.148147/5rating 4.148147
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


MC
Maureen C.
Wilmington, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Helpful & genuine
There is a real desire to help and make sure you are happy before you leave the dealership.
Scott D., Owner from Bill Dube Hyundai responded on 03/18/2019

Thank you!

Scott Dube
Owner

Verified Customer
Woburn, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great Service
Great costumer service.
Scott D., Owner from Bill Dube Hyundai responded on 03/18/2019

Thank you!

Scott Dube
Owner

JC
Joseph C.
Wilmington, MA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Thanks
Always a pleasure. Fast oil change while the kids are home on break.
Scott D., Owner from Bill Dube Hyundai responded on 03/18/2019

Thank you!

Scott Dube
Owner

Verified Customer
Wilmington, MA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
The friendly and helpful staff
Another good appointment
Scott D., Owner from Bill Dube Hyundai responded on 03/18/2019

Thank you!

Scott Dube
Owner

KV
Kathleen V.
Stoneham, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service as always.
Always get great customer service. Never any issues.

Verified Customer
Billerica, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Friendly staff
Service Advisor Keith was very friendly & knowledgeable . He took the time to explain what would be done & contacted me to let me know how it was
progressing & when I could expect my vehicle. When I came to pick up my vehicle he went over the paperwork & told me if there were any problems
or questions do not hesitate to call.

Verified Customer
Chelmsford, MA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Upfront with what is most needed, what can wait
Had an emissions problem. Taken care of. Jim M. found I had a recall for an undercoating treatment, taken care of. Will return for any serious needs.
Scott D., Owner from Bill Dube Hyundai responded on 03/18/2019

Thank you!

Scott Dube
Owner

Verified Customer
Billerica, MA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Friendly but pricey
Convenient friendly workers. Work done on time as promised. Only problem is price is high compared to local repair shop.
Scott D., Owner from Bill Dube Hyundai responded on 03/18/2019

Thank you for the feedback.  We believe we represent a good value when you compare the OEM parts and factory trained technicians.  Our oil changes are often less than local shops.

Scott Dube
Owner

RS
Rose S.
Methuen, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Thank You Jim Maloof!!
Thanks Jim!! He is so helpful & professional!! He makes what could be a stressful experience smooth & easy every time! :)
Scott D., Owner from Bill Dube Hyundai responded on 03/18/2019

Thank you!

Scott Dube
Owner

JM
James M.
Reading, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Great
Just an inspection sticker
Scott D., Owner from Bill Dube Hyundai responded on 03/06/2019

Thank you!

Scott Dube
Owner

JP
Jennifer P.
Tewksbury, MA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Feedback
The cashier who rang me up was very friendly and talkative. He gave great customer service.
Scott D., Owner from Bill Dube Hyundai responded on 03/04/2019

Thank you for the feedback!

Scott Dube
Owner

DN
Dennis N.
Tewksbury, MA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2019 Category: Service
Poor service time
1. 2.5 hour job that took 4+hours.
2. Service rep told me that the mechanic was going between cars to service. I expect to have one mechanic finish the job he started, ON TIME
3. $139.00 per hour is obscured. How can you charge that much ????????
4. I will go to Salem Ford & Hyundai next time.
Scott D., Owner from Bill Dube Hyundai responded on 02/25/2019

Dennis,

I'm sorry that we did not complete this job as timely as we should have.  I will follow up with the shop foreman to resolve this for the future.  I will also follow up with Keith on the communication portion of your feedback.  

Thank you for the contructive citicism.

Sincerely,

Scott Dube
Owner

SA
Samuel A.
Boston, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Great customer service
Had a great experience, fast and easy
Scott D., Owner from Bill Dube Hyundai responded on 02/22/2019

Thank you very much!

Scott Dube
Owner

Verified Customer
Everett, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Tucson
Thanks for you’re service
Scott D., Owner from Bill Dube Hyundai responded on 02/22/2019

Thank you for the feedback!

Scott Dube
Owner

Verified Customer
Wilmington, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Service Gold Gone
I was disappointed that the dealership discontinued the Gold Membership for service. I was an original member for three automobiles. No discounts on oil change ,etc was disappointing. No notification that the program was discontinued. I valued that discount and did not go to other places for oil change , etc. May now watch for deals at local establishments to save some money.
Scott D., Owner from Bill Dube Hyundai responded on 02/18/2019

Thank you for the feedback.  After many years on the program it just wasn't feasible any longer.  Our normal price is very competitive if compared to "quicky lube" types of places.  That combined with factory trained personnel and the ability to handle any open FREE service campaigns from Hyundai make it a very solid value.  If you keep an eye on our specials you will save even more while getting trained people working on your vehicle. We appreciate you and your business and hope we can maintain our relationship for many years to come!

I'd be happy to discuss this with you further if you would like.  If you provide me contact information I'd be happy to call you.

Scott Dube
Owner

Verified Customer
Lexington, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/17/2019 Category: Service
.
.
Scott D., Owner from Bill Dube Hyundai responded on 02/17/2019

Thank you for bringing this to our attention.  It is never ok for any of our people to make our customers feel that way.  We will speak with Jim about this,please accept my apology.

Is there something I can do to make it right for you?

Thanks

Scott Dube
Owner

Verified Customer
Swampscott, MA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
60 k service
Great people performs amazing job
Scott D., Owner from Bill Dube Hyundai responded on 02/16/2019

Thank you for the feedback!

Scott Dube
Owner

Verified Customer
Winchester, MA
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Excellent service
Always receive courteous customer service. I always receive top notch service.
Scott D., Owner from Bill Dube Hyundai responded on 02/16/2019

Thank you for the feedback!

Scott Dube
Owner

SO
Saadia O.
Arlington, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
the service is good and they are always fast with the service
Yes, they try their best to give you the best possible service posssible
Scott D., Owner from Bill Dube Hyundai responded on 02/16/2019

Thank you for the feedback!

Scott Dube
Owner

NC
Nicholas C.
Wakefield, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Good value and people!
The service people are pleasant and informative. The work was done in a reasonable amount of time and a competitive price.
Scott D., Owner from Bill Dube Hyundai responded on 02/16/2019

Thank you for the feedback!

Scott Dube
Owner