Business Solutions

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Billingsley Hyundai of Lawton

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)
61
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
4
Total ReScores
4.0
ReScore Average
61
Net Promoter Score ®

Business Details

About

For all your vehicle service or repair needs, bring your car to Billingsley Hyundai Of Lawton. We are located Lawton, OK near Highway 62 and Interstate 44. Call us or visit our website to schedule an appointment today!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(580) 536-3326

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Central Time (US & Canada)
2502 NW 82nd Street Lawton, OK 73505
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)

EM
gravatar
Edward M.
Lawton, OK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/06/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Not done!
Should have topped off all fluids levels on my car!
SHAWN F. from Billingsley Hyundai of Lawton responded on 03/07/2022

Good morning.  I would like to thank you for taking the time to fill out our survey.  It helps us identify problems and how we need to adjust our training.  On your recent visit we performed some basic services on your vehicle, which included oil/filter change, multi-point inspection, tire rotation and replacing cabin and engine air filter.  As far as thoroughness of explanation goes, I will gladly go into more detail about any or all of those services.  For the fluid levels, if you have the time to swing back by the dealership we can remedy that in just a few minutes.  I will address the issue with the technician that worked on your vehicle.  Please feel free to reach out with any other questions or concerns.

Molly B., Digital Marketer from Billingsley Hyundai of Lawton responded on 03/07/2022

Mr. Mayfield,

It appears our Service Department Manager reached out - I wanted to also reach out with an apology. Every department is always striving to be the best and we all have our good days and unforunately, our bad too. Would you please be willing to come back by so we can fix this issue? A Re-Score would also be great with the willingness to fix our issue, and we will make sure everything is 100% up to par! Again, we apologize for this happening.

Best,

Molly B.

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