My feedback: I tried to schedule an appointment online and no one ever got back. Calling I had no issues and was accommodated for a time that fit. When I got there I was told it would be 45 mins but your customer service communicating with me to tell me it would be longer. I appreciated that even though you were a little behind. Lastly, I was told my invoice would be emailed but never was. Think your technology portions need a little work.
Great overall - will return!
Hi Kyle -
Thanks so much for the feedback. At Bimmer Car Care we are always looking for ways to ensure we are providing excellent customer service. We have taken steps to ensure that all online appointment requests are not lost in email and addressed in a timely manner.
With regard to email reciepts we are working with our software provider to ensure prompt delivery of welcome emails to access our online portal that has all reciepts and detailed customer visits available 24/7. If you have not recieved this yet, please give us a call so that we can get this corrected immediately.
Thanks again and we look forward to continued partnership for the care of your vehicle.