Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

521 Reviews

99% Would Recommend
Latest Review 15 days ago

Reviews


ZT
Zach T.
Blue Grass, IA
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Spoke with Jessica. She said the staff were awesome. They did a great job.
This review was collected via phone interview by Customer Research Inc.

DG
DON G.
Bettendorf, IA
Cadillac CTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Happy
Had Battery replaced under warranty with no hassle at all.

MS
MARK S.
Blue Grass, IA
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
The Employees
We came in yesterday at 4 p.m. no appointment with issues on my old Suburban. The receptionist ask Nick one of their two gifted mechancs if he could take a look at it . Nick put the car he was working on temporary hold and took our vehicle for a test drive. When he returned he had figured out the problem, they called for the part, fixed it and we were back on the road by 5 p.m. and that is why we are repeat customers. We have also sent friends and family to Blue Grass Automotive Inc. They really care about people.
Mark Sharp

BD
Brian D.
Davenport, IA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Spoke with Brian's wife. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GP
Gerd P.
Blue Grass, IA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Gerd said everything went well during his service.
This review was collected via phone interview by Customer Research Inc.

AH
Allan H.
Davenport, IA
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Allan said the service was done quickly. The work was at a good price.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Stockton, IA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
John said he would recommend the business for service. He said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

KF
Ken F.
Bettendorf, IA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Ken said the service was great and they did a nice job.
This review was collected via phone interview by Customer Research Inc.

CZ
Chandra Z.
Blue Grass, IA
Toyota Camry Solara
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Spoke with John. He said the service was quick and reasonably priced.
This review was collected via phone interview by Customer Research Inc.

EV
Ed V.
Bettendorf, IA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Ed said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SR
Sandy R.
Blue Grass, IA
Porsche 944
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Sandy said the service was great. The staff was really good. He was very satisfied with the work done.
This review was collected via phone interview by Customer Research Inc.

PF
Paul F.
Blue Grass, IA
Oldsmobile Intrigue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Jeannie said the staff is very helpful.
This review was collected via phone interview by Customer Research Inc.

JP
Jake P.
Davenport, IA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Jake said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

BC
Barrett C.
Muscatine, IA
Mitsubishi Galant
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Barrett said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Blue Grass, IA
Buick Park Avenue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
John said the staff provided great service.
This review was collected via phone interview by Customer Research Inc.

LL
Lavere L.
Blue Grass, IA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Lavere said the service was good. The staff did satisfactory work.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
Davenport, IA
Cadillac Seville
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Bill said the business was honest, reasonable, good, and he would like to thank them.
This review was collected via phone interview by Customer Research Inc.

WM
WILLIE M.
Blue Grass, IA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Muffler Repair + Other Issues
Took my '99 Jeep Wrangler in for what I expected to be a muffler repair, which it was. Lauren and I conferred about the type and quality of muffler I wanted and it was replaced accordingly. Had some other minor issues (leaks) that I've been wanting to fix but just hadn't taken it to the shop, ironic that the mechanic noted all of them and upon my approval, fixed those as well. My old Jeep is running smoothly again and my goal is to get it to 300,000 miles (70K to go) with a little help from the mechanics at Blue Grass Automotive! :-)

TB
TOM B.
Blue Grass, IA
Ford Ranger
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2018
What a SCAM!
My father had his truck towed in to be fixed. You charged him an ungodly amount to have it fixed, but it wasn't fixed. When he got it home he had the same problem. We heard about all the work you did on it, but when we couldn't get it started we were told how you got it started by wiggling a wire. Well I will have to say it worked, we wiggled the wire and it started to, but what work was done on the truck if wiggling the wire started the truck? You told him to have it towed back down which would have cost him hundreds of dollars from his new location. Never did your business come clean on what was really done or offer a refund for work that was never done. In my estimation paying over $400 to wiggle a wire to start the truck is not fixing it.

Sandy Behrle 563-495-5322
52875c14e1210a7a38985b41c19f8ec4?s=28
Carl K., Shop Mananger from Blue Grass Automotive INC responded on 03/06/2018

Good Morning,

We would like to get this issue resolved, we would like to offer you free labor for repairing the vehicle for the issue that was not taken care of fully. If you would like to bring the vehicle in so we are able to resolve this that would be great. If you have any questions feel free to contact me at the number below. We appologize for the inconvinence. 

It's a pleasure to serve you!

Lauren Schmelzer;

Shop Mananger
563-381-1000

KH
Konnie H.
Blue Grass, IA
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Konnie said the employees were great, quick and flexible.
This review was collected via phone interview by Customer Research Inc.

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